Skip to main content
Warum O2
Warenkorb
 Service
Frage

Technician not showed up

  • July 30, 2018
  • 4 Antworten
  • 120 Aufrufe
MirceaSimionica91
Besucher:in
Hi there,

I subscribed for a DSL contract on July 7th and technician was supposed to come today, July 30th, between 8 and 12 in the morning. He did not show up. My name is on the bell and this does work. Hope he does not signal that I was not at home, cause that would be unbelievable.

The help line is not the greatest feature as you have to go through it in German, in which I am not fluent. Getting to speak to somebody is taking hours. Also, the password of my o2 account got blocked and you have to insert the Rufnummer to retrieve a new one. Too bad the system does not recognize the number that was provided in the contract.

Any hints here?

Thanks,

Mircea

    4 Antworten

    Jogi
    Legende
    • Jogi
    • July 30, 2018
    Hi,

    sometime it is possible that the technican can connect you from outside. Is the DSL light light stable green you can start to set up the router. 

    Is the DSL light blinking or off light you are not connect, dor this i don´t know why the technican was not there.

    For the second problem you must register your connection from your landline that you can get connection to "mein o2".

    I will take a look if there some o2 worker around.

    Greetz

    Een schiet mutt ikk
      MirceaSimionica91
      Besucher:in
      Hi,

      Thank you. Would have been too good to be true, but DSL light is not stable. I will try to go to a physical shop to sort it out as I don't wanna waste further time on the helpline.

      Jogi
      Legende
      • Jogi
      • July 31, 2018
      Hi,

      that´s a bad idea because they told you to call the hotline.

      Another idea is to use the live chat https://www.o2online.de/chat-ui/chat.html  Kundenservice & Vertragsverlängerung, maybe there is a english speaking helper.

      Or stay here for an o2 worker but i don´t know if the worker can help you at a short way.

      Greetz

      Een schiet mutt ikk
        o2_Andrea
        • o2_AndreaTeam
        • Team
        • July 31, 2018
        Dear MirceaSimionica91,

        you need an new term for a technician. So, you have to call the hotline for a new term. Because the forum is not really fast with replys (sometimes they need several days), we don't offer technician terms here. ✅

        kind regards,

        Andrea

        Jetzt endlos surfen mit dem o2 Free! | Lesenswerte Tipps, Apps und mehr | Teste neue Smartphones

        Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
          Allgemeine Nutzungsbedingungen der O₂ CommunityAccessibility statement
          © Telefónica Germany GmbH & Co. OHG Telefónica