Skip to main content
Warum O2
Warenkorb
 Service
Gelöst

Technician didn't show up

raheelyawar
Besucher:in
I was given the appointment of 29.05.2017 between 8-12 but the technician didn't show up. I have tried contacting the helpline and have been on hold for hours. What should I do? 

Lösung von WirSindBaldBei1und1

First of all, I can understand your trouble. The technician works for a company that is contracted by O2, not for O2 themselves. That's why they sometimes have trouble communicating. If you are lucky, it was just not required that the technician talks to you in person. Sometimes they either do their work at the telecommunication box on the street or they don't have to come at all. You should check the status of your DSL-order. It might tell you more about what happened.

If you can't find helpful information there, the only chance is calling them. From my personal experience, mornings are better than afternoons or even evenings.

17 Antworten

WirSindBaldBei1und1
Besucher:in
First of all, I can understand your trouble. The technician works for a company that is contracted by O2, not for O2 themselves. That's why they sometimes have trouble communicating. If you are lucky, it was just not required that the technician talks to you in person. Sometimes they either do their work at the telecommunication box on the street or they don't have to come at all. You should check the status of your DSL-order. It might tell you more about what happened.

If you can't find helpful information there, the only chance is calling them. From my personal experience, mornings are better than afternoons or even evenings.

raheelyawar
Besucher:in
  • raheelyawar
  • Autor
  • Besucher:in
  • May 29, 2017
Thank you for your reply. I checked the link you posted and I get this message: "Eine automatische Statusabfrage ist im aktuellen Auftragsstatus Ihres DSL-Anschlusses von O2 leider nicht möglich, bitte kontaktieren Sie unsere Hotline."

I tried setting up the DSL router myself. The DSL and the Internet seem to sync up but when I try to browse, a Telekom login page comes up. 

WirSindBaldBei1und1
Besucher:in
Can you post a Screenshot of the Telekom-Login page and possibly also tell us what you see when you query the O2-Box at http://192.168.1.1/ (assuming that you use an O2 box. If you use Fritz!Box, it is either http://192.168.178.1/ or http://fritz.box/ )

raheelyawar
Besucher:in
  • raheelyawar
  • Autor
  • Besucher:in
  • May 29, 2017



This is what my o2 box looks like.



And this is what I see if I try to browse the web. 

WirSindBaldBei1und1
Besucher:in
This looks like a pretty clear case. The DSL-Connection and the DSL-Login seem to be working but the internet connection by Telekom hasn't been activated yet. I do asume that a technician is not required to activate it. So now you should really find a way to call O2.

Out of curiosity: Is the IP you are shown a local one (starting with 10. or 192. ) or a global one?

raheelyawar
Besucher:in
  • raheelyawar
  • Autor
  • Besucher:in
  • May 30, 2017
The IPv4 address in the Internet section is a global one. 

Thank you for your help. Hopefully, I will have a better luck with the call center today. 

WirSindBaldBei1und1
Besucher:in
Any news? Did you reach the call center?

raheelyawar
Besucher:in
  • raheelyawar
  • Autor
  • Besucher:in
  • June 6, 2017
I've spent hours on the helpline, and I just get bounced around from one helpline rep to another and eventually they either drop the call or put me on an infinite hold. I've decided that I have sunk enough hours into this problem and I will cancel my contract and look for another provider. 

    WirSindBaldBei1und1
    Besucher:in
    I understand. I also switch to another provider. I am also not satisfied with the hotline. My new provider will offer free and fast 24/7 service. However, I once managed to reach the o2-helpline easily. That was when I called in the morning.

    A
    Besucher:in
    • AnnaSalamero
    • Besucher:in
    • October 2, 2018
    Hello all,
    The technician is supposed to come today from 8 to 12, so there is a bit more than an hour left for him or her to come.

    I just tried to connect the router on my own but I got the same messages as Raheel.

    What can I do? Should I try again at 13,30 earliest? Because I read in the contract something saying that my connection would be active an hour and a half later...

    Thank you a lot for your help.
    Best
    Anna
    o2_Giulia
    • o2_GiuliaModeratorin
    • Moderatorin
    • October 3, 2018
    Hello AnnaSalamero,

    the technician has informed us that he did not meet you at the confirmed time. Please contact our customer support to make a new appointment.

    Kind regards

    Giulia
    Hat ein Beitrag deine Frage beantwortet? Dann markiere ihn gerne als Lösung und hinterlasse ein Gefällt mir
    A
    Besucher:in
    • AnnaSalamero
    • Besucher:in
    • October 5, 2018
    Hello Giulia

    I already called o2 and I have another appointment for next Wednesday. I have not received any mail regarding my new appointment, is everything alright?

    thanks a lot!
    o2_Lars
    • o2_LarsModerator
    • Moderator
    • October 8, 2018
    Hello Anna,
    as of today the local provider still has not confirmed a new date, sorry... :-/
    Regards,
    Lars
    ≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
    A
    Besucher:in
    • AnnaSalamero
    • Besucher:in
    • October 8, 2018
    Hello Lars,
    I called last Tuesday to your colleagues and they booked a new appointment for this Wednesday. They said it was confirmed. Can you check if everything is OK?
    Best
    Anna
    o2_Lars
    • o2_LarsModerator
    • Moderator
    • October 10, 2018
    Hello Anna,
    you should already have recieved a confiormation for the new date.
    Regards,
    Lars
    ≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
    A
    Besucher:in
    • AnnaSalamero
    • Besucher:in
    • October 15, 2018
    Hello Lars
    I received a confirmation for the new date, today from 8 to 12.
    I am waiting in the main entrance downstairs and nobody showed up. What can I do? Can you check if they are on the way?
    Should I wait until 12,30?
    Thanks a lot!
    o2_Matze
    • o2_MatzeModerator
    • Moderator
    • October 18, 2018
    Hi Anna.
    My colleagues told me they had to scheudle a new appointment for die 22th of october 8am to 12am.
    We 'll keep our fingers crossed that everything will work out aus planned.
    Best Matze
    „Was Du mit guter Laune tust, fällt Dir nicht schwer.“- ungarische Weisheit
    Allgemeine Nutzungsbedingungen der O₂ CommunityAccessibility statement
    © Telefónica Germany GmbH & Co. OHG Telefónica