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Relocation of DSL

  • June 25, 2019
  • 4 Antworten
  • 104 Aufrufe
A
Besucher:in
Hi Team,

I would like to relocate my DSL connection to new address but since the customer care is in german ,i am not able to transfer the connection .

I tried online procedure to relocate but the website is giving an error.
I also tried below link but it says i have mobile contract not DSl contract

https://dsl.o2online.de/selfcare/content/segment/kundencenter/wechsel/mobilfunk-logout
could you please help

Lösung von o2_Manga

Hi @avinash,

pls find the form here:

http://g.o2.de/W8n

If you are not signed in pls do the following steps:

Choose: "Ich bin DSL Kunde" first

Then enter your landline number and a user name (no email adress!)

Next you fill in a password and repeat it.

That's it. You will have all details to your DSL contract there and also the form.

KR Manga

    4 Antworten

    o2_Manga
    • o2_MangaModeratorin
    • Lösung
    • June 25, 2019
    Hi @avinash,

    pls find the form here:

    http://g.o2.de/W8n

    If you are not signed in pls do the following steps:

    Choose: "Ich bin DSL Kunde" first

    Then enter your landline number and a user name (no email adress!)

    Next you fill in a password and repeat it.

    That's it. You will have all details to your DSL contract there and also the form.

    KR Manga
    Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
    A
    Besucher:in
    • avinash
    • Autor
    • Besucher:in
    • June 25, 2019
    Hi Team ,
    O2 does not support my new address and do not have service available .

    what should i do as part of next steps.
    o2_Manga
    • o2_MangaModeratorin
    • June 26, 2019
    Okay, if the address is not available please fill in the form anyhow. My colleagues will check this matter for you. Maybe the database is not up to date. If the address is really unprovided they will cancel the contract for you.

    KR Manga
    Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
    A
    Besucher:in
    • avinash
    • Autor
    • Besucher:in
    • July 15, 2019
    Hi Team,

    I am not able to upload the pdf in ths page ,do you have a email where i can send the form .
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