One month since contract move ordered. Still in processing.

Forum|Forum|7 years ago
April 18, 2018
3 Antworten
53 Aufrufe

sfej
Besucher:in

Hi,

I ordered an 'umzug' for my DSL contract via the online account. This was a month ago.

Online it showed that the processing will take about 48 hours. Up till this day it is still in processing.

I got an email with the DSL-auftrag number. However, when I go to check the status, it shows nothing.

My bank account is still being charged for services that I am not receiving.

Please help.

+19

o2_Christian
Team
Forum|Forum|7 years ago
April 19, 2018

Hi sfej,

unfortunately I do not have any customer data. So could you please add your landline number in your user profile? Then we can take a look at the process.

Best,

Christian