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O2 DSL contract cancellation confirmation.

  • January 5, 2019
  • 7 Antworten
  • 107 Aufrufe
C
Besucher:in
Hello,

I have sent a letter for cancellation of my O2 DSL contract on 18-december-2018 to following address but I have not received any confirmation from O2.

Telefonica Germany GmbH & Co. OHG
kundenbetreuung Nuremberg
90345 Nurmberg

Please Provide me confirmation that letter is recevied and O2 contract is cancelled.

Customer ID: XXXX

[Customer ID deleted - o2_Kurt]

Lösung von o2_Manga

Hi,

everything is fine right now. Your contract is going to be finished March 8th 2019. At the same day you will get your final invoice containing the remaining fee.

KR Manga

    7 Antworten

    C
    Besucher:in
    • ckhosla
    • Autor
    • Besucher:in
    • January 7, 2019
    please answer the question
    o2_Lars
    • o2_LarsModerator
    • Moderator
    • January 9, 2019
    Hello @ckhosla,
    we sent you information via email that we need the "Abmeldebestätigung" as a proof that you no longer live at the location that the DSL contract was used.
    Please send this document to the address already stated above so your contract can be canceled.
    Regards,
    Lars
    ≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
    C
    Besucher:in
    • ckhosla
    • Autor
    • Besucher:in
    • January 10, 2019
    Hello Lars,

    I had already send the below documents to above mentioned address along with the O2 DSL contract cancellation form.

    1. Abmeldebestätigung (deregistration form of Rathaus)
    2. My current employment letter from India as I do not live in Germany now.
    All three documents( O2 DSL contract cancellation form, Abmeldebestätigung , Employment letter from India) were in a single envelope.

    Please check again as these documents were already send by me.

    Regards,
    Ayush
    o2_Lars
    • o2_LarsModerator
    • Moderator
    • January 10, 2019
    Hello @ckhosla,
    in our data I found a "Meldebestätigung". This document confirms an address in germany. We still need the "Abmeldebestätigung".
    Regards,
    Lars
    ≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
    C
    Besucher:in
    • ckhosla
    • Autor
    • Besucher:in
    • February 22, 2019
    Hello Lars,

    I have recently sent you the Abmeldebestätigung and the router(Modem).
    Please verify and proceed towards the cancellation of the internet.
    C
    Besucher:in
    • ckhosla
    • Autor
    • Besucher:in
    • February 26, 2019
    Hello Lars,

    please reply as I want to end the subscription this month.
    o2_Manga
    • o2_MangaModeratorin
    • Lösung
    • March 5, 2019
    Hi,

    everything is fine right now. Your contract is going to be finished March 8th 2019. At the same day you will get your final invoice containing the remaining fee.

    KR Manga
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