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o2 Contract Deactivation-Moving Abroad

  • March 20, 2019
  • 1 Antwort
  • 45 Aufrufe
M
Besucher:in
Hi,
In February I have stopped my DSL contract (Kundennummer
DExxxx) because I moved abroad. I also sent back the modem by using the Retoure Form that was inside in the box. I then got an email on February 20th from O2confirming that the contract was cancelled (Auftragsnummer 3013788759; Kündigung zum
28.02.19). I would like to know why I just got another email from O2 sending the bill for March 2019.
Looking forward to hearing back form you,
Best,
Maria

Lösung von o2_Manga

Hi,

I have checked this matter for you. Your contract is finished. That's true. But there are still three basic charges in advance that you are bound to pay because ot the early cancellation. This is what the invoice is about.

But it is definitely the final one.

KR Manga

    1 Antwort

    o2_Manga
    • o2_MangaModeratorin
    • Lösung
    • March 20, 2019
    Hi,

    I have checked this matter for you. Your contract is finished. That's true. But there are still three basic charges in advance that you are bound to pay because ot the early cancellation. This is what the invoice is about.

    But it is definitely the final one.

    KR Manga
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