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No Field to input PIN

  • February 1, 2019
  • 3 Antworten
  • 73 Aufrufe
J
Besucher:in
Dears,

Recently I got my O2 DSL connection at home.
I have started configuration o2.box, the connection status is green and I have been using the setting wizard. But no internet,

During the configuration in setting wizard, it did not ask me for any PIN to enter. I have the access PIN received in letter but not able to find where to enter ,. I tried to call the customer care but it is in German only. So I went to O2 to look for the resolution but to positive support.

could you please support me enable the internet access?

Many thanks,

Lösung von o2_Andrea

dear jitesh_dsl,

to help you, I need your landline phonenumber and your four-digit personal customer key, to legitimate you. I'll write to you from the o2_Support.

kind regards,
Andrea

3 Antworten

o2_Andrea
  • o2_AndreaTeam
  • Team
  • Lösung
  • February 1, 2019
dear jitesh_dsl,

to help you, I need your landline phonenumber and your four-digit personal customer key, to legitimate you. I'll write to you from the o2_Support.

kind regards,
Andrea
Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
J
Besucher:in
  • jitesh_dsl
  • Autor
  • Besucher:in
  • February 1, 2019
Is it right way to mention my four digit personal customer key and landline number here ?
o2_Andrea
  • o2_AndreaTeam
  • Team
  • February 1, 2019
dear jitesh_dsl,

please do it not this posting, please answer to my private message.

kind regards,
Andrea
Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
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