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New Bill in my email after account been closed for months with o2 Confirmation

  • August 7, 2018
  • 10 Antworten
  • 167 Aufrufe
S
Besucher:in
Hallo,

I have closed my Internet o2 account last February and paid until my account was fully closed based on o2 terms (April). It is now August and I receive a new bill out of the blue for more than 50 euros for the month of July...

I will ask that you check your records as I already had to pay for two routers once that o2 sent by mistake. This was resolved even though I still had to pay for this second router that I never ordered. I just want my info to be cleared in your system that all bills have been paid and the account is closed (done by your own employees on site, by fax and by letter!). I am very confused and hope we can resolve this very soon.

LG,
Stéphanie

    10 Antworten

    o2_Larissa
    • o2_LarissaTeam
    • Team
    • August 9, 2018
    Hay hay StephanieB,

    i create a request in our Hardware department for further informations for this case, because our system billed a router because it doesnt retourned.

    Regards,

    Larissa
    S
    Besucher:in
    • StephanieB
    • Autor
    • Besucher:in
    • August 9, 2018
    Hi Larissa.

    This issue was closed last May with o2 acknowledging their own mistake. You even paid me back for the 2nd router you sent by mistake. This took a whole month to resolve this issue and I would prefer not to do it again. Please check your records and logs as this issue has been closed months ago. I do not live in this place anymore and my contract with o2 is over.
    Everything was done in order so this is clearly a mistake and hope you can confirm it as soon as possible.

    Regards,
    Stephanie
    S
    Besucher:in
    • StephanieB
    • Autor
    • Besucher:in
    • August 9, 2018
    Please note that the 2nd router you sent by mistake was sent back to your offices by the o2 shop itself in Berlin on Friedrichstrasse. All this should be in your records.

    Thanks.
    o2_Larissa
    • o2_LarissaTeam
    • Team
    • August 9, 2018
    Hi StephanieB,

    im sorry my collegues take a correction of the billed router, but the planed debit couldnt be stopped. Please return the debit note. Im very sorry of this mistake.

    Regards,

    Larissa
    S
    Besucher:in
    • StephanieB
    • Autor
    • Besucher:in
    • August 9, 2018
    Do you mean I should just contest it after the money is withdrawn? Can I have this confirmation by email?

    And please make sure your records are up to date so we both do not waste time on this resolved issue again.

    Thanks for your help.

    Stephanie
    o2_Lars
    • o2_LarsModerator
    • Moderator
    • August 15, 2018
    Hello StephanieB,
    plese return the money that we have withdrawn from your bank. Unfortunatley we can not priovide a note via email regarding this but you can get in touch with us via this thread if any further questions should arise.
    Regards,
    Lars
    ≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
      S
      Besucher:in
      • StephanieB
      • Autor
      • Besucher:in
      • August 16, 2018
      Hi Lars,

      The money is now back on my bank account. I will just ask for o2 to update their records accordingly and make sure no more mistakes are made on my closed account.

      Thanks,
      Stephanie
      S
      Besucher:in
      • StephanieB
      • Autor
      • Besucher:in
      • September 12, 2018
      Hi Lars,
      This issue is still ongoing. Could you please investigate? I just received a new bill for August...

      Best,
      Stephanie
      o2_Lars
      • o2_LarsModerator
      • Moderator
      • September 13, 2018
      Hello Stephanie,
      although you recieved an invoice the money will not be deducted from your bank account, so tehre is no need to qworry.
      Regards,
      Lars
      ≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
      S
      Besucher:in
      • StephanieB
      • Autor
      • Besucher:in
      • September 14, 2018
      Danke!
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