My account is cancelled.

3 months notice to the end of the 2 year contract term? What date should the contract have ended? How and when did you send the termination notice to o2?

we no longer live in germany.
How does one get a human to reply?

If you no longer live in Germany did you send in the required documents (in particular deregistration certificate and proof that you are living in a different country?) and request early termination?

we have done everything that O2 asked us to do.
Do you work for O2?
If not, what is the point of all this, when you have no access to my account?

What is the point of asking on a "customer help customer"forum if you only want to communicate with o2 employees? Obviously this is not the right place for your issue. I suggest you either telephone the hotline or use the chat.

I was asked by O2 on Twitter to use this forum.
Very clever of them to waste my time.
how do I use chat?

o2.de/chat

Hi, I have sent you a private message with details.
BR Manga