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Moving contact

  • December 3, 2018
  • 1 Antwort
  • 73 Aufrufe

Hello, I moved to a new apartment and want to move my dsl-connection here, the moving-form said that my current tariff L is not available here, online check for available tariffs suggest that I can have maximum 50 mbps here. I called hotline and a very rude lady said that the only solution is change my current tariff to M, but it will extend my contact for 2 years and that's not acceptable. At my current contract address I also have only 50 mbps, so please, move my contract to a new address without changing tariff

1 Antwort

o2_Giulia
  • Moderatorin
  • December 4, 2018
Hello wizzardo123,

as I see you have already contacted the customer service again and ordered the adress change with the new DSL M plan. If you have any further questions, please let us know.

Kind regards

Giulia