Skip to main content
Warum O2
Warenkorb
Service
Gelöst

Invoice 1+ Year after cancelling contract

  • October 13, 2018
  • 6 Antworten
  • 80 Aufrufe

I left Germany 9 months ago and cancelled my contract with o2 more than 1 year ago. After signing up for a DSL contract I waited 3 months for internet to be installed in my apartment and after a lot of difficulty dealing with o2 I cancelled my contract and returned the router to o2. Now, after having left Germany you are sending me invoices more than a year after I have cancelled my contract. I have no login details, your system doesn’t recognise my email address and I can’t even view these invoices – just the emails that you want me to pay something.
Please can you explain why this is happening and cancel whatever invoices you are asking me to pay? I have already settled everything with you many many months ago, not to mention that you never provided me a service.

Lösung von o2_Lars

Since we were in touch via PN and I sent the information to our logistics departement I am sure this will be oslved soon.
Regards,
Lars

6 Antworten

  • October 13, 2018
Probably they charge you the router, that you allegedly sent back.

Wait here for an o2_moderator, please, to check your case.

Greetz
Omikron

  • Autor
  • Besucher:in
  • October 13, 2018
I have the confirmation email that they have received the returned router

  • October 13, 2018
Very good! 🙂

  • Autor
  • Besucher:in
  • October 13, 2018
Thanks for your response I will wait for a moderator! 😉

o2_Lars
  • Moderator
  • October 14, 2018
Hello ibanezrave,
I'd like to have a look into this. I will get in touch to you via private message that you will see as a little envelope in the top right corner. I am sure this will be solved soon.
Regards,
Lars

o2_Lars
  • Moderator
  • Lösung
  • October 16, 2018
Since we were in touch via PN and I sent the information to our logistics departement I am sure this will be oslved soon.
Regards,
Lars