I am paying for a non existent DSL plan... and it's not even working.

Dear O2,

I ordered online a DSL M Flex without a device, and I got an appointment with a technician in the following week.

The technician did not come, and I received a letter by post stating, that in the next ten days I need to apply for a new appointment. I was trying to call O2 for days and after I decided to let it go, as reaching O2 through the phone seemed impossible...

According to the letter I received: "Sollten wir daher in den nachsten 10 tagen nichts von ihnen horen, sehen wir uns leider gezwungen, ihren vertrag zu kündigen."
If I'm correct, that means in English that O2 is forced to cancel my contract.

However, this month October, the amount of money for the service lifted from my bank account.

I went into an O2 office yesterday to find out what the heck is going on since according to O2's notifying letter, I am no longer your customer as I do not have a contract.

BUT It turned out in the office, that my contract is up and running, and also, the DSL connection is activated. The counter at the desk confirmed and also informed me again with my log in details. He said: "The only thing you need to do is, go home, plug the cables, enter username and password and you have internet."

Strange right?

• First, no technician coming,
• Passed the day of cancellation limit,
• And the connection is on!

Fine, I said to myself - let's plug my modem/router into the TAE port and allow the mysteriously up and running DSL connection penetrate my home.

But I got disappointed again.
So I am paying for a non-existent DSL plan... and it's not even working.

Please help me with the connection issue or cancel the contract (for real).
Also, I insist on a refund for the month which is billed falsely as "up and running" service.

Kind regards,
dnsys