Skip to main content
Warum O2
Warenkorb
 Service
Frage

Hi..I am leaving Germany and want to cancel my DSL contract with O2

  • September 28, 2018
  • 1 Antwort
  • 100 Aufrufe
uidu2603
Besucher:in
Hi..I am leaving Germany and going back India. I am leaving Germany on 30th Nov 2018. I therefore want to cancel my DSL contract with O2. I went to Bürgerbüro to get a documnet that I am deregistering myself from the city (Würzburg) I live in Germany. But they told me that I would not get any document before 7days of my departure. since this is too early and I will be staying in Würzburg till the end of November. Can I provide a copy of my resignation letter (countersigned by my boss) instead of the document from Bürgerbüro and post it to O2.

Please tell me what is required to be done such that I cancel my contract with O2 here in Germany and before leaving Germany I planning to cancel my bank account. I look forward to your response.
    Zu diesem Thema können keine neuen Antworten hinzugefügt werden. Du kannst gern ein eigenes Thema erstellen.

    1 Antwort

    o2_Lars
    • o2_LarsModerator
    • Moderator
    • October 1, 2018
    Hello uidu,
    in order to cancel your contract, we need a written cancellation from you. In order to cancel your contract out of good will to an earlier date, we also require copies of the following documents:
    - a deregistration certificate of your present place of residence in Germany
    - a notification of your new, foreign domicile
    alternatively a confirmation of your employer or landlord
    We also need your approval for us to charge you the all-inclusive basic fee for 3 months, as your contract has a notice period of 3 months.The exact amount of the fee will be notified in a separate letter.
    Please send the cancellation and the documents to
    Telefónica Germany GmbH & Co. OHG
    Postfach 60 09 40
    22209 Hamburg
    As soon as we have received the documents, we will cancel your contract to the next possible date.
    Regards,
    Lars

    Edit o2_Lars: Since you already recieved an answer here, I am closing this thread.
    ≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
    Allgemeine Nutzungsbedingungen der O₂ CommunityAccessibility statement
    © Telefónica Germany GmbH & Co. OHG Telefónica