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got charged even after DSL connection cancelled

  • September 1, 2018
  • 1 Antwort
  • 51 Aufrufe

rohanil
Besucher:in
I had O2 DSL internet without contract. I cancelled it to move to other internet provider. My new provider took care of cancelling O2 DSL internet. I even got email from O2 saying the last date of internet connection. Now O2 internet is stopped and new provider's connection is started. But I still got the bill for next month when I am not using O2 internet. What should I do?

1 Antwort

o2_Larissa
  • Team
  • September 4, 2018
Hay hay rohanil,

you commissioned and authorized your new provider to take the landlinenumber with you, so we charged a fee of 29,95 EUR for porting your number to your new provider.

At this time we doesn´t get back the router, which you rent for use your contract. Please send it back via http://g.o2.de/GAF, before we charge the missing hardware.

Regards,

Larissa