First Setup of DSL Internet connection

Hey people,

 

I just want to share with you my 'great' experience with O2.

Maybe someone of you had the same problem, but I think I'll go crazy trying to have an internet connection from O2. After 3 weeks of waiting and tens of calls to the 'Technical' customer support I got nothing.

 

After the guy from Deutsch Telekom installed the cable, I got "Status de Erkennung des Zugangsnetzes - nicht verbindung". I called 2-3 times a day for 4 days to the customer support and I got the same answer: "we will call you back". I got no call, and even a lady told me to go to an internet coffee if I need internet.

 

I never thought that it is possible to be so hard to make the right settings for the new customers.

 

After 5 days I tried to setting up the rooter again, and I've noticed that the "Status de Erkennung des Zugangsnetzes" is green and I was happy thinking it will finally work. But it isn't. I called again and somebody gave me the right "Zugangs PIN". I tried to set up the rooter using the new "Zugangs PIN" but I got and error ... which tells me to contact O2 customer support. So ... I called again, but the answer was ... they will send my problem to a competent person, and that pisses me off.

 

WHY DO YOU ANSWER TO THE CALLS FOR 'Technical customer support' IF YOU ARE NOT A COMPETENT PERSON?

 

I think that is too difficult to wait more 1, 2, 3 .... weeks until some 'competent' person will fix my problem. So I'm thinking to pack the rooter and to send it back.  Or maybe ... somebody can tell me if there is another way to have the right settings for my internet connection?