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DSL zu langsam

  • October 31, 2018
  • 7 Antworten
  • 220 Aufrufe
A
Besucher:in
Hello O2,

My DSL is too slow. It is now giving speed as low as 4Mbps. This is happening almost all the time. I already restarted and reset the router but still the same issue.

Moderators can you please help me.

Regards,
Amol

Lösung von o2_Christian

Hi amolg,

if there is still no improvement of the connection speed, please contact my colleagues from the technical department. They will will create a trouble ticket for you.
You can find the contact information here within “Schritt 2”.

Best,
Christian

    7 Antworten

    o2_Matze
    • o2_MatzeModerator
    • Moderator
    • October 31, 2018
    Hi amolg.
    Could you first try a factory reset? If that wont work our colleagues from technical department will create a trouble ticket to check your DSL.
    You will find the reset button on the back of your modem. It is labelled with “Reset”. Press and hold the reset button with a pen for about 10 seconds. Release the reset button. Your o2 HomeBox is ready to be used again as soon as the Power-LED is on permanently. To set up your modem again: Connect your PC/Laptop with the modem via LAN-cable or via WiFi. Enter o2.box in your browser's address bar and follow the "Einrichtungsassistent" (setup assistant). You have to enter the 10 digit pin here, that we sent you with the order confirmation. Please note that the Wifi password will also be reset. You find the original Wifi password on the sticker under the modem.
    Best Matze
    „Was Du mit guter Laune tust, fällt Dir nicht schwer.“- ungarische Weisheit
    A
    Besucher:in
    • amolg
    • Autor
    • Besucher:in
    • November 6, 2018
    Hi @o2_Matze ,

    Thanks for your suggestion. I did the factory reset couple of times and still i don't see any improvement. Please see below the latest speed test i did after the factory reset.


    Can you please look into this issue. If required please create a trouble ticket to check the DSL. Your help is highly required. Please please look into this issue.

    Regards,
    Amol
    A
    Besucher:in
    • amolg
    • Autor
    • Besucher:in
    • November 8, 2018
    Hi @o2_Matze ,
    Can you please look into this. After factory reset also there is no improvement.

    Regards,
    Amol
    A
    Besucher:in
    • amolg
    • Autor
    • Besucher:in
    • November 9, 2018
    Hi @o2_Matze ,
    Can you please look into this.

    Regards,
    Amol
    A
    Besucher:in
    • amolg
    • Autor
    • Besucher:in
    • November 10, 2018
    Hi@o2_Matze ,
    Can you please check into this issue.

    Regards,
    Amol
    A
    Besucher:in
    • amolg
    • Autor
    • Besucher:in
    • November 12, 2018
    Hello @o2_Matze ,

    Any further update?

    Regards,
    Amol
    o2_Christian
    Forum|alt.badge.img+19
    • o2_ChristianTeam
    • Team
    • Lösung
    • November 17, 2018
    Hi amolg,

    if there is still no improvement of the connection speed, please contact my colleagues from the technical department. They will will create a trouble ticket for you.
    You can find the contact information here within “Schritt 2”.

    Best,
    Christian
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