DSL Vertragskündigung

Hallo @sepr8084,
ich habe einmal geschaut. es ist so erst einmal keine Rücksendung zu erkennen. Wann hattest Du diese ndenn zurückgeschickt ud wohin? Hast Du dazu eine Rückmeldung per E-Mail und/oder SMS erhalten?
Gruß,
Lars

Hello Lars,




---------- Forwarded message ---------
From:
Date: Mon, Jan 7, 2019 at 2:17 PM
Subject: Abschluss Rücksendeauftrag RET1800486479
To:

Liebe/r Praveen Kumar Selvaraj,
wir freuen uns Ihnen mitteilen zu können, dass die Bearbeitung Ihres Rücksendeauftrags RET1800486479 für das Gerät mit der Seriennummer A802101417 abgeschlossen ist.
Gleichzeitig bestätigen wir Ihnen, dass wir das Gerät zu Ihren Gunsten entlasten werden.
Details zum Rücksendestatus können Sie unter Angabe der Serien- und der Auftragsnummer jederzeit einsehen.


Freundliche Grüße
Ihr o2 Team

Hallo Lars,

Gibt es irgendwelche update??

Praveen

Leider nicht, der Vorgang ist noch in Bearbeitung, tut mir leid.
Gruß,
Lars

Hello Lars,



Aber,

Hello @sepr8084,
the bill over about 6 Euros concerns the time until the 31st of December. The bill over 66 Euro contains the bill for the router. The logistics department is still working on this, sorry.
Regards,
Lars

Hello Lars,

I sent you an email proof that O2 received my Router back and I have all Live chat message done on December 2018 with O2 that confirms my cancellation, they guided me for sending my router back and later said Router status is closed, thank you and hereafter no money will be deducted from my account.

Now I got a message last week that Logistic team is searching for my Router and asking me to wait for 4 weeks in Live chat. 3 weeks weeks before - O2 community asked me to wait for 2 weeks.

(

First experience in Germany. Without knowing German struggled to fight back for my money. On April 2017 during my internship with BMW in Munich and I lost 88 Euro.

Reason you mentioned - router is not back and I got bad rating in Schufa. I went to O2 shop inside Munich Hauptbhanhof where I made a contract. While making contract , they said If any problem come to us. But when I loose 88 Euro that said, contact customer care here we could make only contract. Customer care asked me to write a letter about my issue. I sent a letter to Tefefonica, Munich. No reply. Stressed out contacting you. Just left without contacting you back.
)

To make sure this should not happen again, I was keen and saved all proofs, But still No solution. This time 66 Euro.

Is there a email ID for logging Complaint inside O2 who could work on it quickly. Stressed out!

Hereafter, I won't recommend any one of my friends for O2.


For further information please contact me XXXXXXXXXX.

Edit o2_Lars: This is a public forum. Please never post any personal information like phone numbers or addresses.

Photo removed

Photo taken before sending the Router. Believe this could help you to find it.

Edit o2_Lars: This is a public forum. Please never post any personal information like phone numbers or addresses.

Hallo @sepr8084,
the logistics department already has every necessary information. There is no need to post personal information in a public forum. Unfortunately I can only ask for patience, sorry.
Regards,
Lars