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DSL not working for 6 days, Technic didn't come 2x already

  • October 25, 2018
  • 1 Antwort
  • 35 Aufrufe
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Dear team

Ticket 7282199:

I reported not working DSL 19.10.
Since restarts are not helping and nothing is visible on O2 side, technician appoitment was agreed for 24.10
Nobody came, nobody called. Evening I got SMS to setup appoitment again.
I setup new termin for 25.10.
Nobody came, nobody called.
I just received SMS to setup appoitment again.

Sorry, is this normal? We already wasted 2 days, waiting for technician. How come, that 2x the technician ignored the termin?

How can I achieve that somebody will come to fix it?

Thank you

Jiri Matousek

    1 Antwort

    o2_Lars
    • o2_LarsModerator
    • Moderator
    • October 26, 2018
    Hello Jiri,
    it is never a good situation if a technician does not show up. Unfortunately we did not recieve any feedback for the reason why that happened.
    As far as I can see you already contacted our technical DSL departement and made a new apointment.
    I am sure the technician will show up and the DLS connection will be up and running in no time :-)
    Regards,
    Lars
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