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DSL - No sync for 3 days.

  • February 12, 2014
  • 2 Antworten
  • 49 Aufrufe
maxdec
Besucher:in
Hello,

 

First I don't speak German. And I can't get any help on the chat or on the hotline in English. I hope someone will be able to help me here...

 

My DSL router stopped syncing 3 days ago. Yesterday I tried to unplug/plug the phone cable, did restart the box a few times but the DSL led is still blinking and I have no connection.

What's going on?

 

Thanks

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    2 Antworten

    o2_DSL
    • o2_DSLTeam
    • Team
    • February 12, 2014
    Hi maxdec,

     

    as far as i see my colleagues already called you yesterday to create a troubleshoot ticket together with you.

    It was already forwarded to our service partner and as soon as we get a response from them, you'll be informed about the results.

     

    All i can do now is asking you for a little patience, i'm sorry.

     

    Regards

    Yvonne

    maxdec
    Besucher:in
    • maxdec
    • Autor
    • Besucher:in
    • February 17, 2014
    Hello,

     

    The technicians from Deutsche Telekom came this morning. Now the DSL sync is working but the connection resets every 10 minutes. I mean Internet works for about 10 minutes then shuts down (both Internet and Phone LEDs on the router turn off).

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