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DSL internet contract cancelation

  • November 6, 2018
  • 18 Antworten
  • 215 Aufrufe
I
Besucher:in
I have left Germany on 30th of October, o2 have received my contract cancelation on 25th of October (I sent via post by written approvement) and still no answer! Of course I can not get them by call or chat!! I have tried to contact them but they ignore me!!! I have no patience more, I want that my internet contract would be closed because I sent all necessary documents including abmeldung from Stadt and my new flat contract in Latvia!!!! If you will not give me an answer I will ask help in European consumer protection Center or lawyer because that is not normal, I so many times wasted my time and money contacting o2!!!!! The worst experience in Germany. And I sent also router back by DHL in 30th of October, what about that?!?! Have you received?? Of course, no answer.

Lösung von o2_Lars

Hello leva,
we recievd the information and documents on the 6th of November, the deactivation of this contract will happen as soon as possible what in this case will be the 16th of November.
Regards,
Lars

      18 Antworten

      Jogi
      Legende
      • Jogi
      • November 6, 2018
      Hi,

      you sent your cancelation 5 days before leacving ? Nice try, but very short for a termination deadline of 4 weeks to end of month for contracts without running time.

      Normaly o2 needs 2 - 4 weeks to sent you a termination letter.

      Because you will running to a lawyer i´ll be out here and wish you good luck.

      Greetz

      P.S.: Maybe you can take a look into your spam mails
      Een schiet mutt ikk
        o2_Lars
        • o2_LarsModerator
        • Moderator
        • Lösung
        • November 10, 2018
        Hello leva,
        we recievd the information and documents on the 6th of November, the deactivation of this contract will happen as soon as possible what in this case will be the 16th of November.
        Regards,
        Lars
        ≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
        I
        Besucher:in
        • Ieva
        • Autor
        • Besucher:in
        • November 19, 2018
        When you will inform me? Today is 19th, I am waiting for email!
        o2_Lars
        • o2_LarsModerator
        • Moderator
        • November 20, 2018
        Hm. What email exactly are you waiting for`? Maybe there is a misunderstanding?
        Regards,
        Lars
        ≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
        I
        Besucher:in
        • Ieva
        • Autor
        • Besucher:in
        • November 20, 2018
        In the document what I sent to you I wrote, please inform me about contract cancellation in my email because I left country!!! How I can then be informed about this situation?!?! It's been month ago for now how long I must wait?? Don't make me mad o2 told that I will receive email!!!!! Next week I will go then to European consumer protection Center, enough for me!!!
        o2_Lars
        • o2_LarsModerator
        • Moderator
        • November 21, 2018
        Hello Ieva,
        your contract has already been terminated, as I wrote on the 10th.
        You contacted us via letter and the answer was sent on the same way.
        Regards,
        Lars
        ≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
        I
        Besucher:in
        • Ieva
        • Autor
        • Besucher:in
        • November 21, 2018
        You wrote on 16th first of all, second-hand via post?? I live abroad now how I told, where I will receive my letter, to my new address in Latvia?? I wanted to receive it on email I told!
        o2_Lars
        • o2_LarsModerator
        • Moderator
        • November 22, 2018
        Hello IEva,
        I informed the cancelation departement, they will have a look if they can send a confirmation via email.
        If you plan to move abroad I strongly recommend to send a cancelation as early as possible. Sending a cancelation just one week in advance is a very tight schedule. Sending it at least one month in advance would be more appropriate so that any questions can be solved while still being in the country.
        Regards,
        Lars
        ≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
        I
        Besucher:in
        • Ieva
        • Autor
        • Besucher:in
        • November 22, 2018
        You think that I didn't do that?!? I am telling 100 times to you that I sent all the documents on 25th October, I could not earlier get deregistration document from government how only ONE week before moving!!! And now I am abroad, when I will get email?? How many times I must ask?? And you got these documents also 25th, I checked DHL, so don't lie to me!!
        I
        Besucher:in
        • Ieva
        • Autor
        • Besucher:in
        • November 22, 2018
        I tried to cancel it 3 month's before so don't make me mad, in the o2 consumer Center in my city they could not help me!! So when my contract will be cancelled and when I will get notification about that?!?!?
        o2_Matze
        • o2_MatzeModerator
        • Moderator
        • November 22, 2018
        Hello IEva,
        As Lars told you, he informed the cancelation departement, they will have a look if they can send a confirmation via email.
        Best Matze
        „Was Du mit guter Laune tust, fällt Dir nicht schwer.“- ungarische Weisheit
        I
        Besucher:in
        • Ieva
        • Autor
        • Besucher:in
        • November 28, 2018
        When I will receive my answer? It's enough for me, it is so hard??? I am waiting for 5 weeks!!
        o2_Matze
        • o2_MatzeModerator
        • Moderator
        • November 28, 2018
        I assume you will get an answer within the next 10 workdays.
        Best Matze
        „Was Du mit guter Laune tust, fällt Dir nicht schwer.“- ungarische Weisheit
        I
        Besucher:in
        • Ieva
        • Autor
        • Besucher:in
        • December 6, 2018
        When I will receive answer? And where, via e-mail? Tomorrow I am gonna send request to European consumer protection Center, you are just taking my money from account but can not send me answer more than 2 months!!!!
        o2_Matze
        • o2_MatzeModerator
        • Moderator
        • December 7, 2018
        Hi Ieva.
        Your account is deactivated since the 16th of november. You shouldn't get another invoice. This is is last bill you will receive.
        Best Matze
        „Was Du mit guter Laune tust, fällt Dir nicht schwer.“- ungarische Weisheit
        I
        Besucher:in
        • Ieva
        • Autor
        • Besucher:in
        • December 7, 2018
        But you told that will send me an answer! Will I receive it?? I need a official notification!!
        I
        Besucher:in
        • Ieva
        • Autor
        • Besucher:in
        • December 21, 2018
        When you will send me official notification about contract cancellation?? At least by email, it is so hard?? I already sent request to European consumer protection Center, I just can not understand your attitude!
        o2_Larissa
        • o2_LarissaTeam
        • Team
        • December 21, 2018
        Hay hay Ieva,

        i send a further request to the special department, to send you the cancellation confirmation via email.

        Regards,

        Larissa
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