DSL Contract Cancellation (after leaving Germany)

I've seen on many other forums here, foreign residents using Telefonika's telephone customer service have been mistreated. I seem to be the latest victim.

Today marks 5 months since I left Erlangen, Germany. I did not meet the 4 week requirement to cancel my DSL contract in time before leaving (I accept this was wrong and I should have been more prepared). However, I have attempted to contact the relevant department of Telefonika to cancel my contract numerous times for company representative to be unfair, unprofessional and completely rude by hanging up on me and returning my query with sarcasm.

I connected with customer service numerous times for the company's representative to hear my foreign (German speaking) accent and hung up the phone in 90% of instances. All other calls were returned with a disruptive, rude attitude with the representative claiming that they "could not help" me.

I have communicated with the department via post, sending the "relevant" cancellation form that I found in the depths of O2's website. I received confirmation that my contract had been cancelled however, I have been charge €50 for every month since this "cancellation" - more than triple the rate I was paying while using the service.


Could somebody please help resolve this matter of urgency?