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DSL cancellation status

  • November 18, 2018
  • 1 Antwort
  • 34 Aufrufe
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Besucher:in
I requested my DSL to be cancel over 2 weeks ago at the O2 shop before the installation happend. Can someone check the status of the cancellation or provide me with the O2 customer service email address so that I may inquire about it myself?

Your help in this matter is greatly appreciated. Thank you.



Respectfully,
Jorge Ithier
IT Network Services Professional

    1 Antwort

    o2_Matze
    • o2_MatzeModerator
    • Moderator
    • November 19, 2018
    Hi Jorge,.
    It is not possible to cancel the contact. You ordered the DSL in an o2 Shop , so there is no right to withdraw. You ordered a contact with a 24 month duration, so the earliest possible date to end the contract is nov. 2020.
    Best Matze
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