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DSL activation

  • November 2, 2018
  • 6 Antworten
  • 237 Aufrufe

Hello,
I am Bhuvanesh Jain. I had ordered a new DSL connection from O2 on 12- October 2018 and had a technician appointment on 26- October 2018 . The technician came and connected the line. He said I should wait for O2 to send the activation message but I have not received any SMS or O2 regarding the activation. Still shows activation in progress. I have called the DSL hotline but they were not responsive. Can somebody here please help me?
The order number is EPOS https://tel:02001617673831 . It is ordered on the name of Kundan Avachare (my roommate).
Thank you.

Lösung von o2_Matze

Hi Bhuvanesh.
Our Tec deparment is checking your connection, as soon as there is any update in your trouble ticket they will get back to you.
Best Matze

6 Antworten

o2_Matze
  • Moderator
  • November 2, 2018
Hi Bhuvanesh.
Please try a factory reset frist. You will find the reset button on the back of your modem. It is labelled with “Reset”. Press and hold the reset button with a pen for about 10 seconds. Release the reset button. Your o2 HomeBox is ready to be used again as soon as the Power-LED is on permanently. To set up your modem again: Connect your PC/Laptop with the modem via LAN-cable or via WiFi. Enter o2.box in your browser's address bar and follow the "Einrichtungsassistent" (setup assistant). You have to enter the 10 digit pin here, that we sent you with the order confirmation. Please note that the Wifi password will also be reset. You find the original Wifi password on the sticker under the modem.
If that wont work please tell us if the DSL and Info LEDs on your router are on / off or flashing.
Best Matze

  • Autor
  • Besucher:in
  • November 3, 2018
Hey Matze,
I tried out the procedure you wrote about but it is not working. The DSL and INFO LEDs are OFF. Only POWER and WLAN are ON. I have not received any message from O2 too regarding activation and the order status online states 'Activation in progress'. I had the technician appointment on 29-October and he said to wait for the message from O2 but I havent got any message. Please help me and tell me the approximate period it would take for activation.
Thank You.

  • Autor
  • Besucher:in
  • November 3, 2018
@o2_Matze

  • Autor
  • Besucher:in
  • November 4, 2018
Hey @o2_Matze ,
An UPDATE: The DSL LED has started blinking but all others are same as mentioned earlier (POWER & WLAN: ON,INFO:OFF).

  • Autor
  • Besucher:in
  • November 5, 2018
Hey @o2_Matze ,
Another UPDATE: The DSL LED has stopped flashing now. It is OFF and even INFO is OFF. Only WLAN and POWER are ON. Please help, it has been a week since technician appointment and still there is no Internet. If this is how it is going to be then I would like to cancel it and will send back the router too.

o2_Matze
  • Moderator
  • Lösung
  • November 5, 2018
Hi Bhuvanesh.
Our Tec deparment is checking your connection, as soon as there is any update in your trouble ticket they will get back to you.
Best Matze