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Deactivation of o2-DSL

  • February 11, 2019
  • 1 Antwort
  • 50 Aufrufe
A
Besucher:in
I have an O2 DSL connection and it was a 2 year contract. As I failed to inform for suspension of DSL connection prior to my contract expiration, it got extended additionally to 1 year. Now I have moved to different place where there is already an O2 connection, and due to this I cannot transfer my connection. Can you please advice how can I suspend my contract?

Lösung von o2_Lars

Hello @Atinjanki,
I recommend to write this to the DSL customer service. You will find the address on every bill just above your own address. Please also provide an "Anmeldebescheinigung" of your new addreses so the departement can have a look into this.
It would also be helpful if you state the owner and the customer number of the existing DSL contract on the new address in this letter.
Regards,
Lars

1 Antwort

o2_Lars
  • o2_LarsModerator
  • Moderator
  • Lösung
  • February 14, 2019
Hello @Atinjanki,
I recommend to write this to the DSL customer service. You will find the address on every bill just above your own address. Please also provide an "Anmeldebescheinigung" of your new addreses so the departement can have a look into this.
It would also be helpful if you state the owner and the customer number of the existing DSL contract on the new address in this letter.
Regards,
Lars
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