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Contract Termination + Payment

  • December 9, 2014
  • 1 Antwort
  • 92 Aufrufe

macassar
Besucher:in
Hi, first of all sorry for not writing this in German but I am not fluent.

 

Back in 13th November I Marked for Termination my DSL connection. I tried to check the option again and I got some sort of an error on that no products are available for termination, sort of confirming I had completed that part.

 

Today I went to pay my last month at an O2 as I will have my bank account closed by next Saturday and if a payment was requested no account would have been found on the 17th of this month, leading to more problems. This is because I will be leaving Germany permanently to go back to my home country after a year of work.

 

I tried to check my account today, mostly to look for information about how to send back the modem and I have some concerns and questions.

 

1. The payment has not been marked down under invoices and it seems I have not paid anything for this month.

2. The product selection to Mark for Termination again has appeared. I am assuming this is just to be able to cancel a concurrent termination and more the date further. I don't want to end up with money collection trouble especially since I will be moving away from German. Can anyone confirm this and please help me? I tried looking through the website but I could not make head or tale or it.

3. Can I give the modem to an O2 shop or there is another way to send back the modem?

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1 Antwort

o2_Yvonne
  • Team
  • December 11, 2014
Hi macassar,

 

the cancellation was submitted by my colleagues for January 31st.

It can take some time until you can see your payment on the portal, it must be linked to your customer account first.

 

Regards

Yvonne