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Contract termination help

  • June 4, 2018
  • 6 Antworten
  • 208 Aufrufe
sudhir
Besucher:in
Dear O2,

As I had to left Germany I need to terminate my DSL contract before contract period end. Hence I have already fax termination letter, address De registration document from KVR and also given consent to deduct 3 months DSL charges as contract termination fee. But until now I have not received any communication on contract termination.

Could you please help here, I am waiting for termination confirmation and sticker to send router back to O2. My DSL phone number already updated in my profile here for you to check details.

Thank you

Sudhir

Lösung von o2_Lars

Hello @sudhir,

as far as I can see now the deactivation process for the DSL contract has already started, so it should be deactivated soon.

Regards,

Lars

6 Antworten

o2_Lars
  • o2_LarsModerator
  • Moderator
  • June 4, 2018
Hello @sudhirm,

I had a look into your data. Until now there is neitehr a letter nor a fax visible that has been sent to us. Whnen did you sent this and to which address did you sent it?

Regards,

Lars

≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
sudhir
Besucher:in
  • sudhir
  • Autor
  • Besucher:in
  • June 6, 2018
Hello @o2_Lars‌,

I have sent fax twice on 1st & 2nd of June on 1805880088.

Thanks,

Sudhir

sudhir
Besucher:in
  • sudhir
  • Autor
  • Besucher:in
  • June 19, 2018
Hello ‌ ‌,

I have sent fax again yesterday on 01805571766.

Could you please check and confirm.

o2_Lars
  • o2_LarsModerator
  • Moderator
  • Lösung
  • June 26, 2018
Hello @sudhir,

as far as I can see now the deactivation process for the DSL contract has already started, so it should be deactivated soon.

Regards,

Lars

≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
sudhir
Besucher:in
  • sudhir
  • Autor
  • Besucher:in
  • June 27, 2018
Hello @o2_Lars,

Thank you for the reply.

As termination reason is due to leaving Germany before contract end, I have advised and given authority to deduct 3 months charges. However I could see only one month charge has been deducted.

I'm also awaiting confirmation from O2 to send back router. Please let me know process to return router.

Thank you,

Sudhir

o2_Lars
  • o2_LarsModerator
  • Moderator
  • June 27, 2018
Hello @sudhir,

you can return the DSL router using our logistics portal under https://dsl-retoure.o2online.de/ 

Regards,

Lars

≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
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