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Contract termination

  • December 19, 2018
  • 1 Antwort
  • 96 Aufrufe
V
Besucher:in
I started a O2 contract one week ago, and on the 3rd of January the DSL will be activated. I have realized that, for technical problems, I don’t need the DSL anymore so I would like to stop the activation and early terminate the contract. I made a notice in my O2 but I can’t proceed with the cancellation since the instructions on the telephon number are all in German. How can I proceed?

TBCMagic: Moved from Mobilfunk to DSL

Lösung von o2_Giulia

Hello ValeAndri,

you just have to call the number that is shown to you online in order to confirm your cancellation. You can also send in a written cancellation to Telefónica Germany GmbH & Co. OHG, Kundenbetreuung, 90345 Nürnberg.

Kind regards

Giulia

    1 Antwort

    o2_Giulia
    • o2_GiuliaModeratorin
    • Moderatorin
    • Lösung
    • December 20, 2018
    Hello ValeAndri,

    you just have to call the number that is shown to you online in order to confirm your cancellation. You can also send in a written cancellation to Telefónica Germany GmbH & Co. OHG, Kundenbetreuung, 90345 Nürnberg.

    Kind regards

    Giulia
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