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Contract Cancellation

  • October 5, 2018
  • 17 Antworten
  • 240 Aufrufe
N
Besucher:in
Hi -

I canceled my contract (DSL contract XXXXXXXXXX) and thus received an email confirming that it was canceled, however, i am still receiving invoices.

Many thanks,
Namrata

Edit o2_Lars: This is a public forum. Never ever post any personal information like phone numbers, custoemr numbers, adresses, order numbers, etc...

Lösung von o2_Lars

Hello namrata,
it seems to me that we sent you a router that has not been sent back as of today. You can send the router back free of charge using our online logistics portal.
Regards,
Lars

    17 Antworten

    o2_Lars
    • o2_LarsModerator
    • Moderator
    • Lösung
    • October 8, 2018
    Hello namrata,
    it seems to me that we sent you a router that has not been sent back as of today. You can send the router back free of charge using our online logistics portal.
    Regards,
    Lars
    ≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
    N
    Besucher:in
    • namrata87
    • Autor
    • Besucher:in
    • October 9, 2018
    Hi Lars,

    Many thanks for your message. I have tried to return, however the serial number doesn't come up in the logistics center when i try? Is there some other way to do this? Also, does this means i am currently paying monthly for the o2 internet?

    Many thanks,
    Namrata
    o2_Lars
    • o2_LarsModerator
    • Moderator
    • October 10, 2018
    Hello namrata,
    there is no active contract so you are not billed on a monthly base. Regarding the serial number of the router it often starts with a capital letter, for example "S" or "D".
    Regards,
    Lars
    ≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
    N
    Besucher:in
    • namrata87
    • Autor
    • Besucher:in
    • October 23, 2018
    Hi Lars,

    Thanks for all your help, i was charged 51.05 this month, do you know why this could be?

    Many thanks,
    Namrata
    o2_Christian
    Forum|alt.badge.img+19
    Hi namrata87,

    this is the fee for the not returned router.

    Regards,
    Christian
    N
    Besucher:in
    • namrata87
    • Autor
    • Besucher:in
    • October 25, 2018
    Hi Christian,

    I had returned the router, it's on it's way, will this be refunded once the router is received?

    Many thanks,
    Namrata
    o2_Matze
    • o2_MatzeModerator
    • Moderator
    • October 25, 2018
    Hi Namrata.
    Yes, after the return our colleages from logistic will refund the money we charged you, that will take between three to four weeks.
    Best Matze
    „Was Du mit guter Laune tust, fällt Dir nicht schwer.“- ungarische Weisheit
    N
    Besucher:in
    • namrata87
    • Autor
    • Besucher:in
    • October 25, 2018
    Great, many thanks for your clarification and help with this!
    o2_Matze
    o2_Matze
    • o2_MatzeModerator
    • Moderator
    • October 28, 2018
    Your're welcome. Dont hesitate to contact us if there are any questions left unanswered.
    Best Matze
    „Was Du mit guter Laune tust, fällt Dir nicht schwer.“- ungarische Weisheit
    N
    Besucher:in
    • namrata87
    • Autor
    • Besucher:in
    • December 14, 2018
    Hi Matze,

    Thanks again for your help. I returned the router over a month ago and received confirmation that it has been returned however, i have still not received the refund, please could you help with this?

    Many thanks
    o2_Andrea
    • o2_AndreaTeam
    • Team
    • December 14, 2018
    dear namrata87,

    your router reached us November 18th. The collected fee will need six to eight weeks to be refunded. Please be a little more patient.

    kind regards,
    Andrea
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    N
    Besucher:in
    • namrata87
    • Autor
    • Besucher:in
    • March 15, 2019
    Hi,

    I have still not received my refund for the router, is there someone who can help with this please?

    Many thanks.
    o2_Manga
    • o2_MangaModeratorin
    • March 18, 2019
    Sure, did you change your bank account? Because we transfered the money by the end of November 2018. So you should have received it. Pls check.

    KR Manga
    Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
    N
    Besucher:in
    • namrata87
    • Autor
    • Besucher:in
    • April 14, 2019
    Hi,

    Thank you for your help, my bank account is exactly the same, i have checked and no payment was received, please could you confirm this again?

    Many thanks,
    NS
    o2_Manga
    • o2_MangaModeratorin
    • April 15, 2019
    Hi @namrata87,

    yes, I sent a request to the credit department. I don't know what went wrong with the payment.

    KR Manga
    Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
    N
    Besucher:in
    • namrata87
    • Autor
    • Besucher:in
    • April 16, 2019
    Hi,

    Is there anything else i should do or could you check with the payment team again?

    Many thanks for your help!
    -NS
    o2_Manga
    • o2_MangaModeratorin
    • April 18, 2019
    Hi @namrata87,

    did you receive the letter my colleagues send the day before yesterday? There was a default by doing the payment. They apologize and requested the payment so you should check by the end of the month.

    Sorry for the in´conveniences.

    KR Manga
    Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
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