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Charged twice

  • November 5, 2018
  • 1 Antwort
  • 71 Aufrufe
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Hello!

I'm subscribed to the O2 DSL M Flex tariff since 21.09.2018. Last month I unfortunately missed the day of payment, so I received an email from Telefonica with instructions to pay the debt in 3 days. I paid it 30.10.2018 (and it is shown as 31.10.2018 in "My O2"). But today (05.10.2018) I was charged again for the same amount. I can't not see the invoice I paid for - only those invoices that were paid on 31.10.2018. What should I do to get back my money?

Best regards,
Ivan

Lösung von o2_Larissa

Hi kaduev13,

the last invoice about 60,87 EUR couldn´t debit from your bankaccount and you send a manuel payment about 74,85 EUR. This is the amount of your new invoice, including the open amount of last month. The credit will be cleared with your next invoices automatically.

Best regards,

Larissa

    1 Antwort

    o2_Larissa
    • o2_LarissaTeam
    • Team
    • Lösung
    • November 11, 2018
    Hi kaduev13,

    the last invoice about 60,87 EUR couldn´t debit from your bankaccount and you send a manuel payment about 74,85 EUR. This is the amount of your new invoice, including the open amount of last month. The credit will be cleared with your next invoices automatically.

    Best regards,

    Larissa
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