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cannot get my DSL Online-Rechnung

  • September 23, 2018
  • 3 Antworten
  • 126 Aufrufe
Y
Besucher:in
Dear the O2 team

I cancelled my DSL contract because I left Germany. The contract was terminated on Sep 9 2018. I received an invoice on Sep 21. I cannot login with my previous Rufnummer: XXXXXXXXXX and the password, so I cannot see the invoice. I need to pay it via bank transfer because I have closed my German bank account. However, without login, I cannot find the invoice number. Could you help this, please?

Could you also provide the bank information for DSL payment?

Many thanks,
Hsi-Wei Yen

Edit o2_Lars: This is a public forum. Never post any personal information like for example customer numbers or phone numbers.

    3 Antworten

    o2_Lars
    • o2_LarsModerator
    • Moderator
    • September 28, 2018
    Hello yesway,
    we sent you a "Kündigungsbestätigung" on the 20th of August. In this, there was a new username that you can use to login to see the online bill. The password remains the same that you already used.
    Regards,
    Lars
    ≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
      Y
      Besucher:in
      • yesway
      • Autor
      • Besucher:in
      • September 30, 2018
      Dear Lars

      Thank you very much. It works. Because I have closed my German bank account, I need to make a bank transfer to pay my final bill. Could you tell me where I can find the bank information for DSL payment, please?

      Best regards,
      Hsi-Wei Yen
      o2_Lars
      • o2_LarsModerator
      • Moderator
      • October 1, 2018
      Hello yesway,
      you wil find the necessary banking information on the bottom of the first page of the invoice.
      Regards,
      Lars
      ≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
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