Cancellation DLS contract because O2 doens't provide sercive in my new location.

Forum|Forum|7 years ago
January 21, 2019
3 Antworten
93 Aufrufe

irminakacz
Besucher:in

Hi!
I signed a 2 year contract for DSL connection one year ago. I moved recently, but it turned out that O2 can't provide the service in the new location (I got this information when I was trying to order move - "Umzug" - on O2 website).

How do I cancel my contract now?
Is there a way that doesn't require me calling the service line? I don't speak German and I can't get pass the automatic messages to talk with a real person.

o2_Matze
Moderator
Forum|Forum|7 years ago
January 23, 2019

Hi irminakacz.
In order to cancel your contract, we need a written cancellation from you. Your contract has a duration until March 2020.
In order to cancel your contract out of good will to an earlier date, we also require copies of the following documents:
- a notification of your new domicile (in German called "Meldebescheinigung")
We also need your approval for us to charge you the all-inclusive basic fee for 3 months, as your contract has a notice period of 3 months. The exact amount of the fee will be notified in a separate letter.
Please send the cancellation and the documents to

Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg

Best Matze

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