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Cancellation and 80€ invoice

  • August 13, 2019
  • 3 Antworten
  • 76 Aufrufe
S
Besucher:in
Hello,
I have cancelled my contract because I was leaving Germany (with the Abmeldung attached which was aprroved) and retourned the router.
Now I have received an invoice of 80€, when I was paying every month 23€ aprox.
I have given this las invoice back as I do not agree with it. Please, can you inform me why or how I should proceed with?

Thanks,
Sara

Lösung von bs0

Because that is the statutory rule (section 46 Telecommunications Law). You are entitled to terminate the contract early if you move to an address at which the provider is unable to provide the service and the provider is entitled to charge three months basic fee to partly cover the resulting loss of revenue.
    MariaMostrich

    3 Antworten

    bs0
    Legende
    Forum|alt.badge.img+43
    • bs0Legende
    • Legende
    • August 13, 2019
    I suspect it was the final invoice and 3 months basic fee which is charged for terminating the contract early. This should be clear in the invoice. I am not sure how you can "give an invoice back", but please check it again and if you are unsure copy the text here and we can maybe explain it to you.
    In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
    MariaMostrich
    S
    Besucher:in
    • Sarabece
    • Autor
    • Besucher:in
    • August 13, 2019
    But why should I be charged for terminating the contract earlier if I had the Abmeldung and a reason of the transfer of my work?
    bs0
    Legende
    Forum|alt.badge.img+43
    • bs0Legende
    • Legende
    • Lösung
    • August 13, 2019
    Because that is the statutory rule (section 46 Telecommunications Law). You are entitled to terminate the contract early if you move to an address at which the provider is unable to provide the service and the provider is entitled to charge three months basic fee to partly cover the resulting loss of revenue.
    In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
    MariaMostrich
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