Skip to main content
Warum O2
Warenkorb
 Service
Frage

Broadband Cancellation - Move abroad

  • January 27, 2019
  • 8 Antworten
  • 59 Aufrufe
A
Besucher:in
Hi

I hope you are well.

I have a broadband contract in Germany; I left the country a couple of months ago.

I send a letter of resignation, as well as my broadband router back to you.

I got charged last month 57.97 euros.

I recently received a new bill for 51.05 euros.

Could you please explain the last 2 bills and confirm my account has been closed down?

Our sign: S - 49650309
Landline: xxxxxx

Thank you,
ArnaudH

    8 Antworten

    o2_Matze
    • o2_MatzeModerator
    • Moderator
    • January 29, 2019
    Hi ArnaudH.
    The Router hasnt arrived yet , that is why our logistics deparment charged you 51.05 Euro.
    When did you sent the router? Did you get a tracking ID to check when and where the package was deliverd?
    Best Matze
    „Was Du mit guter Laune tust, fällt Dir nicht schwer.“- ungarische Weisheit
    A
    Besucher:in
    • arnaudlm
    • Autor
    • Besucher:in
    • January 30, 2019
    Hi Matze,

    I hope you are well.

    Yes, I returned the router in November 2018.

    I returned via the label you provided, I received notification that the router was well received.

    Could you please look at the label you provided for the return and check against it?

    Thank you,
    Arnaud
    A
    Besucher:in
    • arnaudlm
    • Autor
    • Besucher:in
    • January 30, 2019
    Hi Matze,

    Please find below further information related to my account:

    [Daten entfernt - o2_Kurt]

    Sent on the 27/11/2018, received on the 29/11/2018.

    Could you please double check on your side?

    Thank you,
    Arnaud
    o2_Matze
    • o2_MatzeModerator
    • Moderator
    • January 30, 2019
    Hi Arnoud.
    We found the router, but we cant stop the transaction.
    Please talk to your bank, they can transfer the mony back your account.
    Get back to us after that so we can refund the money.
    That is nessesary otherwise you will get a message from our inhouse dunning department.
    Best Matze
    „Was Du mit guter Laune tust, fällt Dir nicht schwer.“- ungarische Weisheit
    A
    Besucher:in
    • arnaudlm
    • Autor
    • Besucher:in
    • January 30, 2019
    Hi Matze,

    Thank you very much for the quick reply and checking, it is much appreciated!

    There is no money on the account, so I suppose the transaction may go rejected.

    Could you please make sure your billing department is aware of this?

    Thank you,
    Arnaud
    o2_Matze
    • o2_MatzeModerator
    • Moderator
    • January 30, 2019
    Alright, in this case the transaction will be rejected automaticly by your bank institute.
    and we will take care of the rest.
    Best Matze
    „Was Du mit guter Laune tust, fällt Dir nicht schwer.“- ungarische Weisheit
    A
    Besucher:in
    • arnaudlm
    • Autor
    • Besucher:in
    • January 30, 2019
    Great, thank you again for your help.

    Have a great week,

    Arnaud
      o2_Matze
      • o2_MatzeModerator
      • Moderator
      • January 31, 2019
      You are welcome.
      Best Matze
      „Was Du mit guter Laune tust, fällt Dir nicht schwer.“- ungarische Weisheit
      Allgemeine Nutzungsbedingungen der O₂ CommunityAccessibility statement
      © Telefónica Germany GmbH & Co. OHG Telefónica