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Bill received after the contract was canceled

  • October 23, 2018
  • 3 Antworten
  • 71 Aufrufe
A
Besucher:in
Hello,

I have just received a 51e bill from O2 although the contract has been stopped mid July. I have sent the router on September 11th back to O2 and the bill I received today says that the router has not been returned.

Could you please help me out since I don't understand German and can't really find the way to solve this problem?

Many thanks,

    3 Antworten

    o2_Christian
    Forum|alt.badge.img+19
    Hi anamarija09,

    do you still have the deposit receipt an can send us a copy?

    Best,
    Christian
    A
    Besucher:in
    • anamarija09
    • Autor
    • Besucher:in
    • October 25, 2018
    Hi Christian,

    thanks for the answer! What do you mean by "deposit receipt"? The one I have received by the post when I sent it? I don't have that one, I probably throw it away just after I sent it..

    Is there another way to solve this problem?

    Thanks!
    Best regards,
    o2_Lars
    • o2_LarsModerator
    • Moderator
    • October 26, 2018
    Hello anamarija,
    that is unfortunate since this would be the verification regarding the time and date the box has been sent and it also includes the sending number. Without that, it will be a little bit... difficult.
    Do you still remember the address you sent it and did you maybe recieve an email stating that a delivery from you has arrived at o2?
    Regards,
    Lars
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