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How do I cancel automatic pre-paid renewal?


I have an O2 My Pre-Paid M that is automatically pro-longed every month as long as I have enough credit on my account. However, last month I also needed extra data and bought a Pre-Paid Data Pack L, through the Mein O2 App. Now when I added credit, it automatically renewed the Data Pack, which I don't want or need.

Have been trying to click around in the app but can't seem to understand, where I can cancel the automatic renewal?

Hoping for answers here as visiting an O2 Shop always means a huge line and taking forever before you get any help....
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Lösung von o2_Marc 2 July 2019, 19:37

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2 Antworten

Benutzerebene 7
Hi hannaej,

welcome to our community! :)

Please send me your number as a private message. If you want, I can cancel the pack for you for the next month.

Regards,
Marc
Benutzerebene 7
Hi hannaej,

can we still help you here? Until now I have no pm from you.

Regards,
Marc

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