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Update Bank Account Details for Installments

  • October 29, 2024
  • 11 Antworten
  • 65 Aufrufe

Hi everyone

I recently purchased two devices from O2—a MacBook and an iPhone 15—and I am writing to request guidance on updating my bank account details for the installment payments.

Could you please advise on the process for changing my bank account information? If possible, let me know if this can be done online through my O2 account or if there is a specific form I need to complete.

 

Lösung von Bumer

take this form.

Change bank details

Contact form

11 Antworten

Bumer
Legende
  • Lösung
  • October 29, 2024

  • Autor
  • Besucher:in
  • October 29, 2024

thanks a lot, could you let me know where I can view my billing details and payment history? Thanks!


Bumer
Legende
  • October 29, 2024

If you have registered your contract numbers for My o2, you can view your installment plan there.

Registration as a MyHandy customer


  • Autor
  • Besucher:in
  • October 29, 2024

Yes, I registered, and at first, I could see it on just one of my devices. But after logging in again, it disappeared! how ever it showed just one of my devices!! its very not user friendly!


Bumer
Legende
  • October 29, 2024

my Handy contracts can only be registered separately. You then have to register separately.


  • Autor
  • Besucher:in
  • October 29, 2024

i did that and this is the error : query did not return a unique result: 2

 

Bumer
Legende
  • October 29, 2024

did you also register the contract number? The ad actually only appears if you register with an email address.


  • Autor
  • Besucher:in
  • October 29, 2024

yes i did that. the main problem is why cant i see the detailed of my first device which was shown to me,and about email , when i want to log in with email this happens : We do not know your username. Please check your input.
everytime i log in with sms


Bumer
Legende
  • October 29, 2024

As written, you have to register the other my Handy contract separately using the contract number.


  • Autor
  • Besucher:in
  • October 29, 2024

yes, thanks for your help. i registered finally


o2_Lea
  • Moderatorin
  • October 29, 2024

Hello @seps,

welcome back to the o2 community. 😊

As already mentioned, you have to register separately for the devices. I see that Bumer has already been able to support you with the registration. Thanks Bumer! 

If you have any further questions, please let us know at any time.

Kind regards, 

Lea