Hello,
my DHL status says something like this. I would like to know if anyone had this incident before and what steps to be followed next
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Hello and welcome to the “Community”,
you don´t need to do anything else.
DHL puts parcel tape around it again and then it is sent to you.
VG
Hello
welcome to our o2 community. 
I'm sorry that there was a problem with the delivery.
Has the phone arrived in the meantime?
Are you satisfied?
Kind regards, Solveig
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