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tariff abroad

N
Rang

Hello! Im planning to go to France in December and I wanna choose a good tariff for using data abroad. Can u please help me and reccomend smth?

Edit o2_Bianca: Moved from Broadband&Landline to Mobile

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Lösung von o2_Jessica 2 November 2022, 15:40

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19 Antworten

o2_Jessica
Benutzerebene 7

Hello @nataliebl, 

welcome to the o2 community and thank you for your contribution! 😊

Are you already using an o2 contract? 
Or are you looking for something completely new?

In general, I can tell you that the EU roaming option is integrated in all o2 contracts. With France as another EU country, you can also use your data volume from Germany for free in France with an o2 contract. 

Or are you dealing with a prepaid request?

Kind regards
Jessi 

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
N
Rang

Yes, Im looking a new one, and i dont know how to use data abroad… :(

 

Edit by o2_Manuela: full quote removed. 04.11.22, 13:20 Uhr

o2_Jessica
Benutzerebene 7

Hello @nataliebl, 

okay, we can look at that together. 😊
Here's how it works: if you sign a new contract with o2 (I'm talking about a term contract now), it includes the following options, for example: 

Here is our o2 Free M as an example. There you will find the EU Roaming option. 
EU Roaming means the following: 

I translate this to English: 

EU roaming
You surf with the data volume included in your tariff also in other EU countries*.
You call and write SMS in the EU and from there to Germany without additional costs
You pay no roaming charges for incoming calls within the EU
* Further notes and footnotes
The services of the tariffs (calls, SMS, data - without 5G) can also be used in world zone 1 (other EU countries, Norway, Iceland, Liechtenstein). Excessive use of the services in world zone 1 will be subject to surcharges in accordance with the EU fair use policy.

With this contract option, you have the direct possibility to use your data abroad. You do not have to do anything else. 
For example, I was in France this year, I also have an o2 contract and I was able to use all functions normally - calls, SMS and my data volume at my normal domestic conditions. 

Was I able to answer your questions?

Kind regards
Jessi 😊

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
o2_Jessica
Benutzerebene 7

Btw.: with abroad I mean here France e.g. EU countries! Just because you asked for France 😊

In other countries outside of the EU other conditions and prices occur! 

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
N
Rang

thank you a lot:)

 

 

 

Edit by o2_Manuela: full quote removed. 04.11.22, 13:23 Uhr

o2_Jessica
Benutzerebene 7

Hello @nataliebl, 

with pleasure! 
If you have more questions about it then ask them here. 

Kind regards
Jessi 😊

 

_____________
Edit o2_Jessica: 02.11.2022 - 16:01 Uhr: Sentence corrected.

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
I
Rang

Hello,

I am currently using an O2 contract sim. I am planning to visit the USA later in November and looking at options on how I could use my data package I have with O2 and my number in the USA for my three week trip. 
 

As a point of reference I would like to have an option to use around 5 GB to 10 GB during the 3 week period
 

Thanks in advance

Bollermann
Rang
Benutzerebene 7
Abzeichen +7

@Internet-explorer 

 

o2 has no Options for an USA Trip. 

 

Ich bin selbst nur Kundin und keine Mitarbeiterin von/bei o2! Wenig bis gar keine Infos regen lediglich zu Spekulationen statt zur Hilfestellung an ??‍♀️
V
Rang

Hello @Internet-explorer,

What's your tariff called?

Best regards

-
o2_Flo

Hey @Internet-explorer,

welcome to the o2 community.
You have actually already received the correct answers. Unfortunately, we do not offer any options for the United States. You can find all information about our roaming offers here: 
 

Greetings,
Flo

Lerne die Moderatoren kennen & stell dich selbst vor :) https://g.o2.de/o2_Flo
S
Rang

I am trying to understand the roaming charges (if any!) for my o2 Grow flex plan. If I were to be in France and make a phone call to Germany, do I have to pay?

 

If I were to make a phone call from Germany to France, I would have to pay?

S
Rang

If I were to make a phone call from my O2 landline to a France number, will I be charged?

 

edit o2_Gerrit 16.05.2024 11:33 double posting, moved to this thread

 

Bumer
Rang

If I were to be in France and make a phone call to Germany, do I have to pay?H

No is covered by EU roaming.

If I were to make a phone call from Germany to France, I would have to pay?

yes, it is not covered by your flat rate.

 

bs0
Rang
Benutzerebene 7
Abzeichen +7

Yes.

 

 

edit o2_Gerrit 16.05.2024 11:33 answer to double posting, moved to this thread

In einem Diskussionforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
Bumer
Rang

Zur Info:

edit o2_Gerrit 16.05.2024 11:33 answer to double posting, moved to this thread

o2_Gerrit

Hello @SKR0407,

welcome to our o2 community 🙂

It is like Bumer wrote, your o2 Grow plan does have the flatrates covering you abroad in EU countries, whereas for calls and SMS from Germany to EU Countries fees do occur according to our price list. You also can order options to make calls from Germany abroad less expenisive, which you can find on page 3 of the price list.

Best Regards,

Gerrit

S
Rang

If I were to be in France and make a phone call to Germany, do I have to pay?H

No is covered by EU roaming.

If I were to make a phone call from Germany to France, I would have to pay?

yes, it is not covered by your flat rate.

 

What about O2 German landlines to call other EU numbers? 

Bumer
Rang

it also costs extra.

o2_Gerrit

Hello @SKR0407,

calls from o2 German landlines to numbers in EU countries also cost extra, you can find the price list here.

Best regards,

Gerrit

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