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How to close Mobile contract before one month of contract date?


SBenakatti
Neuling
Hello I have taken Mobile contract on 3 September 2015 , its a 24 months contract. I want to close this contract now and take a different O2 contract. How to do it?

Lösung von Anonymous

Simply wait here for an o2_moderator to prolong and change your tariff. Please be patient, the mods are very busy but there is a lot of work for them to do.

Regards,

Fuchs

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5 Antworten

stefanniehaus
Profi
Forum|alt.badge.img+3
For closing a 24 months contract you have to send a letter until 3 months before end.

Did you send a letter to o2 until 02.06.2017?

If not, your contract can be closed on 2 September 2018 (if you send a letter until 02.06.2018)

But you can change your tariff.

Which tariff do you have and which tariff do you prefer?


SBenakatti
Neuling
  • Autor
  • Neuling
  • 2 Antworten
  • 23. Juli 2017
My tariff was O2 Blue All-in  L (Monthly I am paying 39.99 euro / month) and now I want to go for Basic tariff(10 euro/month). What is the procedure to change it?


  • 0 Antworten
  • Lösung
  • 24. Juli 2017
Simply wait here for an o2_moderator to prolong and change your tariff. Please be patient, the mods are very busy but there is a lot of work for them to do.

Regards,

Fuchs


SBenakatti
Neuling
  • Autor
  • Neuling
  • 2 Antworten
  • 25. Juli 2017
I am still waiting for the reply.


o2_Nicolas
  • Moderator
  • 2485 Antworten
  • 3. August 2017
Hi @SBenakatti,

my apologies, I only now got to your thread. However, as I can see you have since been in contact with my colleagues and your contract has been extended.

If there is anything else we can do for you, please do not hesitate to contact us 😉

Kind regards, Nico

o2 Free - Freedom is limitless


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