I topped up my account through Google Pay. I received an SMS in the mail stating that the payment was unsuccessful. But money was debited from my bank account. Now there is no money, no connection. What do i do?
edit o2_Gerrit 07.05.2024 moved to English O₂ Community: Mobile
Hey
How long ago did this happen? Have you checked in the meantime to see if the payment has been corrected and returned to you?
Greetings,
Flo
Hello
Would you like to give us more detailed information? What kind of error message did you receive via SMS? Did the SMS come from us or from GooglePay?
Have you already contacted Google Pay about the failed payment?
Best regards
Giulia
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