English O₂ Community

Hi,I forgot my puk code. From the o2 portal http://g.o2.de/pin-puk I got this error message multiple times EntschuldigungAufgrund technischer Probleme können Ihre Daten derzeit leider nicht geladen werden. Bitte versuchen Sie es zu einem späteren Zeitpunkt erneut.Ihr O2 TeamI don’t understand why and more important how to get my Puk code. I need it urgently.Please don’t suggest to call the hotline because for someone who doesn’t speak German is  quite hard. It’s not easy to get in contact with a mitarbeiter, not via whatsapp not event via the hotline.  LG,Gaia Edit by o2_Andrea: verschoben von o2 SIM-Karte: Bestellung & Aktivierung zu English o2 Community: Mobile  

Hello, I want to delete my O2 community account to use my email to login for my contract details. I created the community account before signing the contract. Please help O2 team. Thanks.  edit o2_Manga: verschoben nach Englisch o2 Community: Mobile

Hi, I bought a 9.99 Euro Sim card which gives me. 3.5 gb per mont and allnet flat for calls inside germany. I don't know what they mean by allnet flat. How much one minute costs????  edit o2_Manga: verschoben nach Englisch o2 Community: Mobile

Hi, I lost my puk and can’t use my mobile since last week. I’ve been trying to get help from the o2 customer service but nothing. They keep telling me to call the hotline, which I did with difficulties (for the german language) and I’ve been waiting more then 10 minutes and no one came to pick up the phone. First dead end.They told me my puk code is in the o2 portal, so I logged in with my credentials and nothing. I got the following error message“EntschuldigungAufgrund technischer Probleme können Ihre Daten derzeit leider nicht geladen werden. Bitte versuchen Sie es zu einem späteren Zeitpunkt erneut.Ihr O2 Team” The app is not working and I can’t download it again. I need a solution and no one is helping me.  Edit by o2_Andrea: verschoben von o2 Mobilfunk: Vertrag & Tarife zu Englisho2 Community: Mobile

Hi, i recently purchased an o2 homespot unlimited package but my LTE connection is really not good. I was supposed to get 250mbps/s but instead i only got 10mbps/s. The download speed is also terrible,. Can someone please help me ? This is so not worth 40€ per month

I bought a Samsung s9+ in contract with 02 in September 2017. I want to terminate my contract after the initial contract period of 2 years. So as suggested in the MeinO2 portal, I called the customer care and terminated my contract in May. They said it will be terminated.But now my contract is auto-renewed till September 2021. I really want to cancel my contract as I am a student and might be moving out of Germany in December 2020Kindly let me know what to do on this edit o2_Manga: verschoben nach Englisch o2 Community: Mobile

Dear Team,I requested the O2 to hold my contract (monthly charges basically) for one year as I went back to my native country India. I will be coming back in February 2021. It was confirmed by Alexandar platz (Berlin) O2 outlet that I won’t be charged for a year and my number will remain inactive for a year. But O2 is charging me every month despite of sending so many reminders over the email. It is ridiculous to see the monthly bill of 19.99 Euros and paying them without even using it.I am quite disappointed with the services of O2 and way they they handle their customers, specially during these pandemic situations and now planning to bring it to the knowledge of all groups of Indians in Germany on social media. At least, whosoever is coming to Germany for first time, won’t be cheated by O2. Edit o2_Matze moved from Broadband to english mobile   

Dear Ms./Mr.,I wonder why my datapack (since 30.09.20) has been completely used up while it obviously shows that I have only used 118MB since 30.09? Looking forward to your response and thank you in advance! Good day!

Dear O2 team,I would like to switch from a prepaid tarif to a 2-year contract. I have read the previous posts about the topic and I am worried that during the porting my number will be temporarily suspended. I use it for work and I cannot afford in any way to have it not working for a while. Is there any solution you can suggest me? Thank you in advance for your help,mit freundlichen GrüßenAlex.

My order number is: WSFCXXXXXXXXI have placed this order on 14.04.2019. I have received the SIM card but my Mobile phone has not been delivered.Also I did not receive any mail regarding the phone. Could you please advise when will I receive my Mobile Phone?When I track my order I can see below:Auftragsnummer:WSFCXXXXXXXXXAuftragsdatum:14.04.2019Auftragsstatus:in AuslieferungIhre Bestellung:Prescanned SIM Dummy (Non-UDP)POSTPAID SIM WL EKLVERTRAG MOBILEBEILAGE AGB POSTPAIDBEGLEITSCHREIBEN ONLINE CUSTOMER SERVICEBEGLEITSCHREIBEN WIDERRUF EKLBEGLEITSCHREIBEN EKL LIEF-DOKUMENTE ONL edit o2_Tobias: order n

Before hiring my current tariff (60 GB/month) I asked the agent: “If I consume the data in the month, will I be left out without connectivity?”. The agent said: “no, but the speed will be slower”. If the agent would have said yes, I wouldn’t have hired the service. Last month I consumed all my data two days before the end of the month and I discovered that the ‘slower speed’ means in practice no connectivity. I couldn’t even check my mail (which is only text), and I’m working from home, I needed it. They offer, of course, the possibility to pay more for some days high speed. But I didn’t need high speed for a couple of days, I only needed the possibility to do something as simple as load text emails. So I feel cheated. Anyone took action with this issue? 

Hello there,I'm trying to complete the process request of moving to a new flat inside My O2 login area since the plan is to stick with the O2 DSL services. But it seems that I will need to switch tariffs to have O2 available at the new apartment location.The step of the process "check address" recommended getting in touch with the Customer Service team to check the possibilities.Therefore, I would like your support to check the process next steps and what are these possibilities.Please, let me know,Many thanks for considering my request.Best regards,

Hello everyone,since a few months it happens that we have DSL line breakdowns on consecutive days.After several calls we tried the installation of the app to fix it, without success.When we called, a technician was supposed to come by who didn't show up the first time because one of your employees forgot to give the data to the technician. We waited in vain and invested 20 EUR in temporary o2 packages to be able to use the internet. A short time later the internet was working again.Now the internet is running unstable since Monday, there are frequent interruptions during the day.We were put off that a technician would come by. Again we got 5 EUR for 15 GB Internet to be able to use the Internet for at least 24 hours straight. A technician was informed and came yesterday at noon. He said he was fixing something, but didn't tell us what exactly he was fixing.On today's telephone inquiry, because there were already several times disconnections wi

Hello,My number is xxxxxxxxxxxx. From Last 2-3 days I am unable to make any calls. Also my internet is not working at all. Yes I am getting incoming calls but restricted from making outgoing calls (Phone number removed due to data protection, thread moved into our english community, o2 Michi)

Hi, I would like to cancel my contract with O2, I have send the request through the webpage but then it asked me to call a phone number but there’s no option for English and my German is not good enough to understand what the menu says. Is there any other option to confirm my contract cancellation? Edit by o2_Katja: Verschoben von Mobilfunk in unsere Englisch Community

Hello, I’m currently looking to switch my account from Classic M to O2 my Home XL, and was wondering if I needed to go through the regular order process (and booking out a technician), or whether there was a way to make the switch directly online. I already have access to a FRITZ!Box 7590, so also wouldn’t need any new hardware. Thanks for any assistance!

Hello,I currently have 3 mobile phone numbers (1x - O2 Free S 2018; 2x - O2 Free S Boost)I want to keep one, cancel second and change ownership for third.Can you help me please? Because for some reason I am not able to do it myself in My O2.Best regards,Kamil Bouzek 

Hi, I am permanently moving out of Germany and will be returning to India. I need to cancel my O2 DSL contract. i have less days left in Germany. What is the quickest way to get the contract canceled. please help. Let me know how to identify the customer number. While writing the letter for cancellation do we have to mention the customer number?

I have signed a contract for my phone at euro 20 per month sin November 2019. Last month somebody from O2 called me about the offer. I told her that I don´t want the offer but I am charged euro 43 wihtout my notice and now I am charged euro 34.31 per month. Why is this happening without my consensus?  I have tried to contacted but no solution. Is O2 cheating and robbing me. I need to resolve this issue. Edit o2 Matze moved from Broadband to English Mobile

Dear 2,For three months I've been trying to cancel my contract with o2 because I'm moving abroad.So, last week, after many attempts to contact o2, they asked me to resend some documents and a form. So for the third time I sent again all the documents to o2.However, I did not have any return from you. I am leaving Germany one Thursday, so I need a confirmation. As well as cancel my bank account, which is linked to the payment to o2. I tried to talk to the hotline and no answer could speak to me in English, except the times when they hung up the phone immediately. And I am trying since last week! So please, I have already sent all the documents that were requested by you to cancel my contract due to my move abroad. What is the status of this? Why hasn't the contract been cancelled yet?Thank you, LígiaEdit o2_Lars: Moved from DSL/Vertrag zu English/Broadband

Bittel hilfe  

Guten Tag Herr Bian,Ihre aktuelle Rechnung liegt ab sofort in Ihrem persönlichen Servicebereich Mein o2 für Sie bereit.Zum Abrufen der Rechnung loggen Sie sich einfach mit Ihrer Rufnummer/Ihrem Benutzernamen und Ihrem Kennwort ein.Der offene Rechnungsbetrag wird am 04.08.2020 von dem Konto IBAN DEXX XXXX XXXX XXXX XX91 81 (BIC BKCHDEFFXXX) eingezogen. and i paid the fee on 07,31. to O2  account 35.85Euro, then on 08.04 the same amount is take from my bank account. now i request for the money back.   

hello  dear sir/mam my name is sajjan singh and  i want  to cancel my contract bicause my visa is finishd in febury 2021 and till 2021 is my o2  contract and company also speek visa will not renew after that  so i have to be  go back  so I  want to cancel my contract plese send me the online english prosses to cancilation 

Hey community, I need to port my number and am not having any luck finding how to do so in my O2 account area. Would love some help please :)

Hi,I sent the papers to notify Im moving out and need to cancel ny internet subscription ab 3 weeks back and I still haven't received any information from O2. I need to send the router back, still  o address from O2 to do so. I moved out 2 months back and I am still paying the internet. Can you please let me know whats going on? Feels like robbery