English O₂ Community

i have problem receiving OTP messages from my bank. Could you check if my profile has any changes?

I recently received my homespot M router last and service has been very poor. I was informed that my area has 5G connection. However, I only received LTE at my flat to date. (Hochstrasse, Passau 94032, Bayern). I have been serving LTE works but is only serving a few - 5-10 MBs - on average. Is 5G not available in my area? My building is quite old, I live on the ground floor and the router seems to only receive medium signal strength (2 bars) regardless of positioning in my flat. Any advice or suggestions to either improve signal reception or internet speed.Would an antenna or receiver for LTE / 5g help? Can I even connect this to the provided router (askey)? I just signed a 2 year contract and do not want to be stuck with this for 2 years. I also work from home so reliability is important.Thanks! o2_Giulia, 10.01.2023, 08:57: moved from Mobilfunk zu Hause & HomeSpot

Hey communityl am struggling with O2 service for weeks now. I got a new DSL connection and was told that it will be activated on 26th of September, first no one showed up and then when I called they said that it‘s activated and you can use it. First I was using my own router and it did not show up that my internet is activated, I called multiple times and they kept saying that you are using internet and it‘s working for 10 days.I also ordered an O2 router as I was told again by the ˋsupport´ that they will help me if I buy it. It still did not work, I watched all the videos and know how to configure my router but they just told me that watch the video and kept sending me, kept telling me that it’s working and active and did not listen to what I was saying, who is on the site, telling them daily for 3 hours that it does not work.After 10 days of calling and crying for help, I was told that Telekom did not activate your account and will be done on 20th of October.

Besides my monthly tariff, I'm being charged every month 40 euros, and the Kd-Nr in the transaction is not the same as the monthly tariff. I want to know why I'm being charged that amount monthly.

Hello, I registered into MeinO2 and as I don’t have German mobile phone, I used my Czech number which was changed into German +49. Can you help me fix it?Thank you,PetraEdit: moved from Mein o2, 13.01.2023, 11.25 Uhr, o2_Micha

Hello,I do not speak German and that is the root of my issue. I signed up online and received my router and SIM card however when I ran into issues. I tried to call for customer service no one spoke English. eventually I tried to cancel it because I had to go with another service that had customer service in English. Again when I had to call to cancel nobody spoke English. After a couple of months of this I had friend go into a local store and was informed that I could not cancel until the end of my contact even though I still did not have service. I then page through the end of my two year contract and closes my bank account because I left Europe and returned to the U.S.A. Still I am getting notices of account balances due I will not pay any more. I have already payed over a 1000 euro  for a service I never received and simple want this to end.  Edit by o2_Manuela: moved from o2 my Home: Vertrag & Tarife → English o2 Comm

Hello O2 Team,16th Jan 2023 is the activation date of my internet kable connection the connection from my previous provider (Vodafone) is disconnected at 6AM today morning. But, I’m still waiting for the activation confirmation message from O2.I have tried to install the router O2 provided the WLAN light is still off and when I called the customer care they are saying we are still installing the connection and I have to wait. How long will it take to install and Can you please send an technician to fix the problem.

Hello 02  Team, I have an 02 internet contract which i would like to cancel, i have a contract which has 1 month notice period to terminate. Please share me information how can i cancel the internet contract and incase if  i have to send the cancellation request, to which address i need to send my cancellation. please share me the inofmration. Thanks and RegardsSrinivasan  o2_Giulia, 15.01.2023, 17:40: moved from to English o2 Community: Broadband & Landline

I just recently ordered a Tengda V12 modem router to replace my O2 box, so that I can get access to functions like routing table and PPPOE passthrough.However, in the easy set-up wizard, DSL always show as not connected, and the DSL LED indicator keeps flashing. In the system status page, the DSL operation status loops between handshaking and activating. But no internet connection ever established. 17.01.2023 11:12 o2_Katja: moved from DSL/Kabel/Glasfaser to our english community

I’m have been using O2 Myhome since October 2021.Recently, the internet speed is so slow even though I installed the external antenna.As soon as I set up Myhome last year in October, I realized it is bad choice… Nevertheless, I was trying to solve the problem and I installed the external antenna.When I installed the antenna, the internet speed was very well and I was satisfied. It was over 20Mbps.But, recently, I realized the speed is very low, lower than 4Mbps, even if there is the antenna…The reason is that the Router is connected to the mast far from my home.I tried to connect my router to the closed mast, but it failed. I really feel very hopeless… My life quality is dropped and I cannot do anything at home. I really want to cancel this contract… I know it is not possible…. it is crazy.Edit o2_Bianca: Moved from Mobilfunk zu Hause & HomeSpot to English o2 Community mobile.

I accidentally topped up another phone number differing just by the last digit instead of my own. Is there any way that I can get the refund or just add those credit into my own number?  

Ich habe einen Vertrag für Kabel-Heiminternet abgeschlossen, aber es funktioniert nicht.  (O2 mein Haus ist XXL Flex).Die Rechnung ist schon angekommen, aber es gibt kein Internet.  Wofür soll ich bezahlen?  Die Filiale kann nicht helfen, da der Vertrag über das Internet abgeschlossen wurde. Edit o2_Sven 29.12.2022/10:45: Moved the thread from DSL, Kabel & Glasfaser to English o2 Community: Broadband & Landline

Hello, I’m moving in the nearest furniture and I woud like to take my DSL with me. How should I do that?Thank you,Joanna Edit o2_Sven 16.01.2023/13:29: Moved from English o2 Community: Mobile to English o2 Community: Broadband

I purchased “O2 my Prepaid S” sim at O2 shop, but it looks like my Tariff has been set to “O2 loop.” I have ordered “O2 my Prepaid S” through MyO2, and now it’s active as shown below. However, my Tariff is still set to “O2 loop,” and I can’t change it from MyO2 nor *107. I may be continuously charged €0.99 everyday, so I’d like to change my Tariff right now.Can you please help me?  

Hi O2 team, I'd like to take my O2 prepaid number to another provider for my new contract. Could you please release my number XXXXX for porting immediately? I tried to call the hotline but it wasn't successful.Thanks in advance and waiting for the immediate release of my number.Best, NjegosEdit o2_Antje: Mobile Number deleted / 01.01.2023 / 17:04 Uhr 

Hi,My plan is prepaid M and I would like to stop the Datenautomatik Loop but I could not deactivate it on My O2 web.So I would like to transfer to another company with my same mobile number. Could you release the number for me?

Hello,i have purchased a my prepaid M package and accidentally cancelled it (I didn’t know it has been activated because at that time it was shown that it hasn’t). I then purchase another my prepaid M package that I’m using now. I would like to have my refund for the first my prepaid M package which I didn’t use at all. Thank you.

Hi,Overall, I have a terrible experience with Meine O2 app. I don’t speak German. I can never know, when is my pack finishing and when should be next billing and I never know how many minutes of phone call i have.And I also faced this problem. Can you help please? I have an existing monthly option Kombi-Optionen, o2 my prepaid S and the internet finished before the next billing, so I bought a second option with 4gb Data Pack L. Then i saw in my app that I have two active options, and i didn’t want to be billed for 2 options every month so I cancelled the L pack right a day after buying it. However, I didn’t not want to cancel this months data pack that I already paid for. I wanted to stop paying for next months. But it cancelled this month too, now i don’t have any internet, and I don’t have a refund of this cancelled data pack. The unsubscribe button i pushed just wasted the money and data pack. Can you please refund me the money for this data pack or give it back to

Hey guys, I don’t know what’s happening but I lose my connection to the Internet like every 10 minutes??? I lose it like 20 times a day. edited by Thomas3 : moved to English o2Community / Broadband

Buenas tardes, estoy intentando contratar internet (en Alemania) y solo me ofrece cómo método de pago una cuenta bancaria.Existe la posibilidad de pagar el servicio de Internet con tarjeta de crédito.Muchas graciasSaludosFelipe

Hello! I received a monthly bill for my mobile contract as a direct debit request to my bank app, but accidently missed to confirm the payment instantly.Today I received a message from the bank that this direct debit request has expired.I paid the invoice manually. Is that OK? Or do I need to do something else? And what will be the consequences? Thanks in advanceo2_Antje: Moved from Rechnung to Englisch Community / 14.01.2023 / 14:35 Uhr

Hello!Recently i moved in my home town and i wanna know why o2 stil sent every month a email to pay per exemple 1 euro and few cents ! I i attached a photo for example ! I spoke to the people from o2 and I specified to them that I no longer live in Germany and I said clearly that they should cancel my mobile contract ! Anyone  who has been through this situation!? Could you please help me or give me some reasons ?!Edit: moved from Mobilfunk to english board; plus masked screenshot, 13.01.2023, 18.30 Uhr, o2_Micha

Hallo, last month as well as now I can't find anywhere the app bonus 500 mb. I contact o2 on Twitter and told me that will be activated manually..I wait for that of the 2 months = 1 gb as last month was not also visible in the app. Thanks      Edit o2_Giulia, 25.08.2022 10:45 Uhr: moved to English o2 Community: Mobile

Hello, I write for information on how to keep my O2 number but move it to a pre-paid card. Background: I would be abroad (Italy) for some time (to be defined, more than 10 months) and cancelled my contract -- last day should be October 20th. However I would like to keep using the phone number (calls and messages) while abroad. How may I transfer my mobile phone number to a pre-paid card and load it with some money (and choose a card profile too). Thanks, FabGalaxy Edit by o2_Tatjana: moved thread to an other category

Dear O2 Team,I am writing to request that my O2 prepaid number, XXXXXXXXXXX, be released for porting to another provider as soon as possible. I have decided to switch providers for my new contract and would appreciate your prompt action in this matter.Thank you in advance for your assistance, and I look forward to receiving confirmation of the number release.Sincerely,Muhammad Ali o2_Giulia, 12.01.2023, 14:27: personal data deletedmoved from O₂ Prepaid to English O₂ Community: Mobile