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Problem with DSL order

K
Rang

Hello, I have a problem with my DSL order, on 16.01.2021 I ordered O2 my Home M Young people Flex
and the activation date is 05.02.2021, however I received an email asking for a previous tenant information:
Daten des Vormieters
- Vor- und Nachname
- Anbieter des Vormieters
- Rufnummer und Kündigungsdatum

This is weird to me because I just moved to my apartment recently and this is a new connection and a new order, and I am unable to get this information as I don’t know the previous tenant, I tried calling customer service but no help was offered, my german is not good, so I am hoping to get help here, I can provide more information on request.

Also this is not my email that i used to register as I can’t log in with my registered email (error message saying this email doesnt exist) even though i received confirmation email from you)

 

Edit by o2_Katja: Verschoben Richtung Englisch Community

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Lösung von o2_Lars 17 February 2021, 10:56

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4 Antworten

K
Rang

Hello,

I have a problem that I need urgent help with, I registered with my email (not this one) and ordered and paid for new DSL connection, however now I cant log in with my email, (error message username does not exist).

with this I also cannot follow up on my order status as there seems to be a problem with it.

I posted the issue here but there was no reply

what was supposed to be a simple order turned to be a complicated problem, please reach out to me to provide more information, thank you!

Edit o2_Lars: Merged with existing topic

B
Rang
Benutzerebene 7
Abzeichen +1

The data of the previous tenant is required for the identification of the telephone line. If there is no response to the request, it will delay the processing accordingly.

See also:

https://www.o2online.de/service/internet-einrichten-aktivieren/

K
Rang

Hello,

I cannot provide this information as I don’t have access to it, I need help in resolving this, I can’t speak german, and can’t log in to the website, the internet availability check says I can get the speed I ordered, its already been almost a month since my order!
 

o2_Lars

Hello @kajow.wage and welcome to our o2 community :-)

If you have ordered a new DSL connectio nwith us it in some cases may happen that we ask for additional information in order die speed up the activationg process.

IN cases like this I recommend to get in touch with our DSL service as soon as possible over a channel that offers a realtime answer like our hotline, chat or WhatsApp. Since it may take some time until we can look into a thread in our community it is not  really the best possibility to contact us if an urgent matter appears.

Were you already able to contact our service team? Or are there still open questions? that we may answer? :-)

Regards,

Lars

≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋

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