English O₂ Community

Hello; I did order wrong Apple Watch can you cancel it for me?I ca n't cancel with App for some reason esit o2_Solveig: verschoben von IOS → english Community O2 Mobile

Hello, I am having a problem with O2 prepaid recharge voucher. I bought the top up code from Deutsche Bank online banking portal. It says the code is not valid and is already in use. Can anyone help me find a solution? Thanks Edit by o2_Katja: Moved to our english community

Hello, please my data plan is O2 free S 3Gb online, is it possible to switch to O2 free M 20 Gb online? If yes how do I go about it because I need more data ?

I am an O2 customer since 2019 and I wanted to portray the worst experience I had with any mobile operator till date. On August 6th 2021, an O2 employee called me and claimed that they have a special offer for me. The offer was with a 50% discount. He also mentioned he would provide an extra sim-card for free. I didn’t need any extra sim card but asked if I can get the offer in my current sim since the contract was about to expire. Hence, I asked him if I could get the offer for my existing sim. To which he agreed and said YES even after asking several times. But what I end up with is a new sim card with a new contract which I have to pay for 2 years (almost 400 euros) although I don’t use it. This is almost daylight robbery and fraud which such a reputed company as O2 should refrain from. I also didn’t sign any contract but agreed on a German contract over the phone. Anyway, our whole conversation along with the context should be available recorded. I wanted to raise this issue and se

Hi, I’d like to buy a Samsung Galaxy S21 FE 5G (without a contract) in 24 installments. Since I already have a mobile and DSL contract with O2 is there any offer possible for buying a new phone? Thanks!

Unlocked my sim with my puk and since then it shows sim not provisioned. I can neither call out nor receive calls but am connected at home via wlan. Have tried all possibilities, airplane mode,cleaning the sim etc without success. What do I do?. Edit by o2_Katja: Moved to our english community

I’ve found at my customer page that I’ve spent mobile data in world zone 3, but I’ve never visited countries from the list with my SIM card. Are there all countries listed for this zone in mobile application? How can I figure out in which country my data has been used?

Dear Community, I have recently signed an online contract with O2 with the following options: iphone 13 pro Free unlimited basic As for the monthly payment of the cellphone (49 euros), it has not yet been charged on my bank account (it was due on the 23rd of October). I’ve checked through my O2 website and effectively the IBAN is correct and I’ve selected the “direct debit” payment option. I’ve already been charged with shipping costs and the 5 euros for shipping have been taken from my account on the 22nd of October, as written on the contract. Do you know why the MyHandy debit is taking so long? It has already been issued and it is only my bank that is taking long? edit o2_Solveig: verschoben von Mobilfunk → English o2 Community: Mobile

Hi o2 community, the technician failed to come today, I also didn’t receive any SMS, called the customer service they said they „will come“ I waited at home for 4 hours! Edit o2_Larissa: moved to English o2 Community: Broadband / DSL

Hello, I moved abroad and sent all the required documents to your customer service through mail but did not hear anything back. This is urgent and I would like my contract to be cancelled as soon as possible as I can’t use it anymore. Is there an email address I can send my documents to make sure my request gets through? Thank you

Dear Mrs / Mr I want to request the initiation of porting my O2 number. Please initiate my number porting request for +xxxxxxx Thank you very much. Laura Edit: Rufnummer anonymisiert - o2_Kurt

Hi! My reference number is WSFC41xxxxx91 I’ve received a call that offered me a new tariff instead of an old one. The guy on the phone told me I’ll receive a new sim-card via mail and my phone number will remain the same. Today I tried to activate a new sim-card, however now it says that I cannot take my old phone number with me, and my O2 app shows that I have both tariffs running with 2 different phone numbers. I really need just one contract, and I’d like to keep my phone number. Can somebody explain me what’s happening, will my former tariff switch to a new one, and how can I keep my old phone number? For now it’s just frustrating and I’m about to cancel the order. Regards, Kateryna edit o2_Solveig: verschoben von o2 Mobilfunk → English o2 Community und pers. Daten editiert

I would like to change my Prepaid package from a 19.99€ L package to a 9.99 S package. How do I do this without changing my number? Thank you Edit by o2_Katja: Moved to our english community

Hello, Since a failure in our internet connection that happened early December, it seems that O2 is preventing IPv6 traffic on my Kable connection (DS Lite): Is it a known issue? It is a bit weird because the IPv4 using DS Lite is working, and I still have an IPv6 prefix allocated… However this prevents me to access my network from the outside, and also causes issues with some services that forces IPv6 connection when its detected (the Microsoft PC Game Pass for example) Thanks!

I have O2 Homebox 6641 router. I want to go to router's webpage to know the IP addresses of connected devices. When I open 192.168.1.1 in browser, it asks me the password for router. I have attached the screenshot of it. I never set up password intentionally. So even if there is any password, I don't know it. So how can reset router password? If there is another way to find IPs of connected devices, that would also do. Thanks. Edit by o2_Katja: Moved to our english community

Hi, I forgot the router password/pin. I think I set up a new password at some point when I did the setup of the router, but now I can’t remember it and I also can’t find the router pin (to do a reset). Can you help? Thank you!

Hi, O2 is double charging me since i signed my extension, despite the fact they confirmed my old contract would be a void immediately i start my new one. luckily I have saved the conversations i had with O2_Tobias so I have the proof. I do not blame Tobias for this by the way he was the best helping me with my problem so far. anyways, i want my money back and of course i want this double charging to cease immediately. I did another post on this last week but unfortunately no moderators are picking it up. I really this new post will be answered otherwise I am really hopeless to be honest. Best regards, Peter

Dear all, I would like to know if there is a way to be able to use an O2 Homespot LTE router without having to pay it for 24 months as I will not be staying in Germany that long. Thank you very much in advance. Edit by o2_Katja: Moved to our english community

I have a prepaid o2 L sim card. i got it 4 weeks ago. Today or tomorrow it’ll end. How do i extend it by another month? i already added money to that account through the app.

I was late to pay last mont bill but later I transferred amount to the said O2 account according to letter I recieved but now again they are charging me this month for the amount I have already paid.

I ordered iPhone 13. I paid for the one time deposit. But until now no Confirmation email for my order. How can I know the status of my order? I called several times the hotline but no one is answering. Thank you. Edit by o2_Katja: Moved to our english community

Hi i have a question, i have a Free Unlimited Max Online tariff and basic charge per month is 59.99 Euro but this month i received a bill for 65,24 Euro. How can i check for which service this extra 5 Euro is? Edit by o2_Katja: Moved to our english community

Hallo zusammen, Nach der Tarifverlängerung (von o2 Free M nach o2 Free S und o2 DSL S to o2 My Home M) bekomme ich keine Kombivorteil mehr. Wie kann ich die Vorteil bekommen? Vielen Dank! LG. Burak Edit: Thread moved to “English Mobile” - o2_Kurt

Hello, I have a problem. So I ordered the o2 my home XL dsl and router is fritzbox 7590. But Your technician came and told us that we cant use that dsl because we have old cables in our building. So what can I do, can I change router or something ?

Hello, I ordered a cable internet connection with a new router. I received the router and connected it before the activation date and I could see the o2 page. Today is my activation day (I can see it in my Mein o2) but my internet is still now working. The order status is in progress (switching your connection). I ran some tests o2 my service app and it says that my router’s MAC address is not registered for use yet, but in Mein o2, it doesn’t say that I have to send them the MAC address. Could someone please help me because the chat options is not working on the website, and I don’t speak German yet so I cannot call the customer service. Thanks.