Hi, I reactivated my O2 phone after a year then I realized that I had lost both my pin and puk code + meinO2 password. Being located in France doesnt help either. 🙂
It seems the hotline is fully automated now and trying to solve my problem by directing me to mein O2 (if pin is lost) or sending sms (if web password is lost). Obviously, I cannot do any of those.
So, who should I contact so that I can access to my account or PUK?
Best,
Onur
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Call your o2 number. What you hear? The number is not reachable or the number is unknown? By the second thing you can stop to ask for pin and puk.
I can tell it to a real person at the customer service hotline, but it is seems that they are automated as well. My situation above is not one of the answers service-AI was programed to respond. 🙂
And one big point. Don’t post any personal details here in the forum.
The only persons you can post private data over PM (private message) are the official O2 moderators. (O2_ in their Name)
I am only a customer like you.
Yes, I have been using the portal from time to time. However, the last time I was trying to login (to access my pin details) I couldn't remember my password (it was along time). So they sent a provisional password to my phone which I cannot access. :)
Actually I am using another email address not my billling email address here, because (if I understood the error message correctly) my billing email addres is linked to my MeinO2 account, and I have to use another one. 🙂
I think a O2 Moderator can send you a new password email that you use on your mobile contract.
Hope you have your customer number (you find out on the monthly position from the bank), your birthday, the address you give to the contract and the iban from the bank account.
I think a O2 Moderator will visit this thread up to middle of this week.
Hope you have your customer number (you find out on the monthly position from the bank), your birthday, the address you give to the contract and the iban from the bank account.
I think a O2 Moderator will visit this thread up to middle of this week.
Hello @OnurGu , welcome to the o2 Community!
Thanks a lot@Joe Doe for your engagement.
I´ll send you a private message from@o2_Support @OnurGu , so you can give us the necessary informations.
Greetings,
Katja
Thanks a lot
I´ll send you a private message from
Greetings,
Katja
Hello @OnurGu ,
im sorry, that we can not offer a short way to solution, but especially in case of sim cards and pin/puk we need to be really careful due to our customers security and are not able to make an exception.
Greetings,
Katja
im sorry, that we can not offer a short way to solution, but especially in case of sim cards and pin/puk we need to be really careful due to our customers security and are not able to make an exception.
Greetings,
Katja
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