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Hallo! I wanted to use DSL from o2, I made contract online and was told that it is possible to make connection for my address. Then I received router and set technician appointment with o2 contact center. However, when technician came, he fount that it's impossible to make a connection as telekom box is out of order. It's too much effort to fix it and I'm not ready to push this process, so i would like to terminate the contract as it's impossible for o2 to provide me with the DSL service. What should I do for this and how should I return the router back? Thanks.
Hello @EvdokiaK,

sorry to hear that the DSL line could not be activated and there is an issue with the wiring in the building :-/

I informed an internal departement that you no longer want the DSL connection to be established and I am sure you will recieve further feedback soon.

You can send back the routzer free of charge using our DSL logistics portal.

I hope i could help :-)

Regards,

Lars
Hi Lars,

Thanks a lot for your help, everything is OK now!



Best,

Eva
Thank you for your feedback, @EvdokiaK, I am glad to hear everything came out fine :-)

Regards,

Lars

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