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6959 Themen
A
Lehrling
adsahin01Lehrling
gefragt in English O₂ Community: Mobile
Cancel the handy with Tarife

Hello. Yesterday I ordered a Handy with a o2 Tarife.I want to cancel my Order but could not do it över Mein O2 App or with Hotline. How can I cancel my Order? BR Adnan Sahin Edit by o2_Katja: Moved to our english community 

303
o2_Jessica
vor 2 Jahren
D
Neuling
DaveCNeuling
gepostet in English O₂ Community: Mobile
Cancelling my number portability request

Good evening,I requested to take my number from my current provider to O2 for my new smartphone contract a few days ago and number portability is planned to take place on 1.12.2021 (this Wednesday). However, I just cancelled/revoked my new contract through Sparhandy and therefore would like to cancel/revoke the number portability as well before it takes place on Wednesday. I really appreciate your support on this as I don’t want to lose access to my number or incur extra charges. Thank you!

904
o2_Jessica
vor 2 Jahren
J
Neuling
Jin FluffNeuling
gefragt in English O₂ Community: Mobile
Port Phone number to WinSim from o2: prepaid

Hello,I would like to port my phone number on 27.1.21 to my new provider, WinSim. I have a prepaid o2 loop sim, no contract, and the current cycle ends on 27.1. Please let me know how to do this. Thanks.

2085
o2_Jessica
vor 2 Jahren
H
Neuling
helphelphelpNeuling
gefragt in English O₂ Community: Mobile
ACCOUNT CLOSED BUT STILL BEING CHARGED AND DEBITORS BOUGHT IN EVEN THOUGH ACCOUNT IN CREDIT HELP ME

Hello, I am really hoping someone will please help. I cancelled my contract in APRIL last year and im still being charged 50 a month and the phone that i paid off when cancelling my contract keeps getting sent to the debt collectors even though the account has been in credit for the amount of the phone for over a year. due to these sneaky deductions its now not going to cover the full cost of the phone. WHAT THE HELL DO I DO  Edit by o2_Katja: Moved to our english community

101
o2_Jessica
vor 2 Jahren
G
Neuling
Gabi RodriguesNeuling
gefragt in English O₂ Community: Mobile
Problem activating e-Sim iPhone "Unable to Complete Data Plan Change"

Hello! I have requested my e-Sim Card almost a month ago and since then it is still not active.In the chat I have received confirmation from o2 that I wouldn't need my sim card to conclude the process, and as I had no access to my previous sim card anymore, I went forward with the request.So I received my QR code via mail. However, by the moment that I try to install the data plan, it gives the message “Unable to Complete Data Plan Change". To get worst, last time I was trying to login into my account, I blocked it unintentionally and the only way to unlock it is via SMS (how come there is only one way to unlock an account..?). Therefore I can't either activate my e-Sim or get proper support (via the chat that is exclusive for o2 customers).I went to 3 different O2 stores already and a Video call, the instructions is always to keep waiting but I have been now almost a month without service… I know the community should be about general struggles, but I don't know anymore what to do to g

106212
o2_Jessica
vor 2 Jahren
Iftekher
Lehrling
IftekherLehrling
gefragt in English O₂ Community: Mobile
I cannot see any O2 5G netwrok in my phone!

Hi,I’ve bought Samsung Galaxy S21 5G smart phone with O2 Free M boost online contract on April last year. After that, on August last year, I got an email from O2 which mentioned that there is 5G network available in my living area. I need to activate 5G. I’ve activated the 5G on the day I got the email, but after that till now I’ve never seen any 5G signal on my phone. Do you have any idea what went wrong for me? How can I use 5G network? See below the screenshot of the email I received from 02 about 5G in my area. 

413
o2_Jessica
vor 2 Jahren
T
Neuling
takamanNeuling
gefragt in English O₂ Community: Mobile
Cancellation of the contract and the phone

Dear Sir / Madam.I ordered an iPhone 13 with a contract yesterday and received it.However, it seems that another iPhone 13 is coming.I only ordered ONE iPhone 13, why is that?Also, a customer center employee called me and said that he canceled my contract and that I have to sign a new contract.I think the guy didn't cancel properly and I signed the contract which costs €46.49.Actually I don't speak German, but the guy tried to speak English because I asked him to.Maybe there was a language mistake with the man, he did not speak English apparently.I will send the another one back and would appreciate it very much if you solve this problem.Vielen Dank im Voraus.Yours sincerely,Takahiro Edit by o2_Katja: Moved to our english community

431
o2_Jessica
vor 2 Jahren
J
Neuling
John 8484848Neuling
gefragt in English O₂ Community: Mobile
my apple watch “lost” my esim and now o2 app wants 40€ to reactivate despite multicard

My watch randomly stopped having cellular data associated with it. I have been using it for multiple years with one of my voice enabled multi sims. Previously I had added this sim as a regular multi sim, it went fine and I had no issues whatsoever.  now when I try to enable the esim for my watch, the o2 website says that I will be charged 39€ despite having an available esim for this device.  Furthermore I keep getting errors when I try to activate the replacement esim I ordered through the meine o2 app, it fails to authenticate through sms even though I receive and type the code perfectly.   

201
o2_Jessica
vor 2 Jahren
S
Neuling
SharvilNeuling
gefragt in English O₂ Community: Mobile
Need PUK code to unblock my prepaid sim and i have not registered my number online

I got a prepaid sim from O2 store. I did not register the number online or on app. Now when I changed the handset for the sim it asked me for PIN which I did not have.i did 3 wrong attempts and now it is asking for PUK code. Please help me. How can I get PUK code. I did not have access to online too. Edit by o2_Katja: Moved to our english community

635
Bollermann
Star
vor 2 Jahren
S
Neuling
Sylvia28Neuling
gefragt in English O₂ Community: Mobile
Sim Card Contract Cancellation for moving abroad

Hi,I am moving abroad permanently and I would like to cancel the contract.Who should I contact for this? And what are the requirements to end it without paying extra? Regards Edit by o2_Katja: Moved to our english community

491
Bollermann
Star
vor 2 Jahren
F
Neuling
FarahnozNeuling
gefragt in English O₂ Community: Mobile
outstanding dept to pay

Dear O2,I am right now outside of Germany and can’t get in touch with O2 neither through chats nor through WhatsApp.i received a letter (my roommate sent me) that I should contact O2 ASAP.Can somebody from O2 please contact me so I can give my kundenmumber and sort out the problem ASAP?  thank you!  Edit by o2_Katja: Moved to our English Community

222
o2_Andrea
vor 2 Jahren
bmot
Lehrling
bmotLehrling
gefragt in English O₂ Community: Mobile
weitersurf guarantee - cant remove it from options

Hi there I want to renew the contract to the 20gb 16,99 p/m deal I’m offered, but it automatically includes the weitersurf guarantee which costs 4,99. I tried removing it from my current contract but there is no option to do so (only the option to remove 5g, which I’m happy to keep).  It may be because at the last renewal this option was „accidentally“ added to the contract, and so after pointing this out to the sales team I was given a monthly rebate for the same value (they said it couldn’t be removed, I have no idea why not).  So, can you please remove it for me so I can complete the renewal? The website says it’s possible. I’d rather not have it at all, the rebate option makes little sense and as for the feature I’ve not used it at all in the last years.thanks  edited to add I’ve got 2 numbers/contracts, this request is for the one ending in 298

498
o2_Andrea
vor 2 Jahren
M
Neuling
MarkWNeuling
gefragt in English O₂ Community: Mobile
Termination of my contract

Hi,I have sent a letter to terminate my contract since several months ago, yet i am still getting invoices as i am outside Germany since then i can’t communicate with you!Edit o2_Larissa: moved to English o2 Community: Mobile

332
o2_Andrea
vor 2 Jahren
S
Neuling
Sally23Neuling
gefragt in English O₂ Community: Mobile
Mobile phone contract discount

Hi, I would like to get a new mobile phone contract but without a new tariff. I already have O2 Home tariff and O2 Free L boost tariff . Is it possible to get a discount that takes into account i already am a customer with 2 existing contracts? Relocated to Englisch Community / o2_Antje

161
bs0
Profi
vor 2 Jahren
Iftekher
Lehrling
IftekherLehrling
gefragt in English O₂ Community: Mobile
My mobile device Samsung Galaxy A72 getting restarted!

Hi,I’ve bought the mobile device Samsung Galaxy A72 from O2 online portal on 27.08.2021. For last few days, after installing a new update, my phone getting freeze and then restart automatically. I am having this problem in regular basis, at leat 2/3 times daily. For example, whenver in the road I use google map and try to search several places and routes, it get freeze and then restart. Do you offer any service for that? Or do you replace my phone? I think I’ve warranty/guarranty for at least 2 years (correct me if I am wrong). Still it is even not a year gone after buying the phone and it started showing issues. Please help me!

533
o2_Andrea
vor 2 Jahren
E
Neuling
elehun17Neuling
gefragt in English O₂ Community: Mobile
Contract termination (Forever)

I wrote a mail to one of the agents requesting contract termination, but he sent me a form titled “Vertragsstilllegung” which is only for pausing contract temporarily (12 months Max). However, I am looking for a termination document since I have already left Germany for good. Also, I am very furious that I did not sign up for an automatic extension and O2 extended my contract without my permission. Please help me with the termination and hopefully some refunds thanks! (I haven’t been using this number for two years and they charged me 35 euros per month)  Edit by o2_Katja: Moved to our english community

433
o2_Andrea
vor 2 Jahren
R
Neuling
resetyournickNeuling
gefragt in English O₂ Community: Mobile
Different data plan than the ordered one

Hi there,  I have 3 questions regarding my contract and invoices.  I had a O2 my Data M then I cancelled this contract within 14 days (by calling the support). I still have received the invoice with monthly fee and with activation fee. Is this something expected if the contract was cancelled within first 14 days?    On the same day, I signed up for a mobile contract O2 Free M. Now i receive the invoice which activation and monthly fee for O2 my Data unlimited (which I haven’t activated). Can you please clarify why I should pay the activation and monthly fee for (case 1) and why I have another option activated (case 2). Thank you, Andrei 

211
o2_Andrea
vor 2 Jahren
D
Neuling
Dar_winNeuling
gefragt in English O₂ Community: Mobile
Please Reverse the Top Up

Hi O2 Team, I need your help regarding my top up. I accidentally clicked on the "Charged now" button and additional charges will be sure deducted on my account. I currently have slow internet connection that is why I accidentally click on that button. Please if you can reverse the charged of additional 30 Euro. Because I already top up recently for this month. Please help me. 30Euro is a big thing for me. ThanksThread relocated to English Mobile / o2_Antje

416
o2_Andrea
vor 2 Jahren
Z
Neuling
ZuGowNeuling
gefragt in English O₂ Community: Mobile
scammed by o2 operator

HiMy sister has been tricked and scammed by o2 people.She is simple and kind hearted and trusts trusted people. and she chose O2 for being one of the biggest. So she had mobile sim with them and when she got her own place she called them to get a wifi combo with a good offer.they said ok. then they said, because the broadband may take long to arrive due to covid, why not they send few sim cards to help use wifi until then for free. she said ok.Then they sent her 3 sim cards. under two different accounts.one with this account. that one has unlimited usage which she didnt ask as its a sim not wifi. with 2year minimum contract.then they sent 2 sim cards, and wifi. but she never got the wifi device.so she paying around 70 for one account and 40 for another. what a scam.she went to many stores many times but they never helped her and told her she has contract and must wait and keep paying. she could actually cancel 2 of the sim cards but never hid that from her as well.as soon as i learnt t

1352
o2_Andrea
vor 2 Jahren
T
Neuling
takamanNeuling
gefragt in English O₂ Community: Mobile
cancellation of the contract and the phone

Dear Sir / Madam.I ordered an iPhone 13 with a contract yesterday and received it.However, it seems that another iPhone 13 is coming.I only ordered ONE iPhone 13, why is that?Also, a customer center employee called me and said that he canceled my contract and that I have to sign a new contract.I think the guy didn't cancel properly and I signed the contract which costs €46.49.Actually I don't speak German, but the guy tried to speak English because I asked him to.Maybe there was a language mistake with the man, he did not speak English apparently.I will send the another one back and would appreciate it very much if you solve this problem.Thanks in advance.Yours sincerely,Takahiro 

651
bs0
Profi
vor 2 Jahren
A
Lehrling
adsahin01Lehrling
gefragt in English O₂ Community: Mobile
Cancel handy mit tarife order

Hello. Yesterday I ordered a Handy with a o2 Tarife.I want to cancel my Order but could not do it over Mein O2 App or with Hotline. How can I cancel my Order? BR Adnan Sahin

202
A
Lehrling
vor 2 Jahren
9
Neuling
939fubNeuling
gefragt in English O₂ Community: Mobile
Extraordinary charge!

Hi dear o2 team, I had a preliminary look at the January bill and would like to ask why is that so high? I a clear message from o2 team that the maximum charge per month is 59.5€, while January bill shows quite the opposite and I do not agree to pay that much. I have been charged incorrectly very often, but this time it’s something extraordinary. I am not satisfied with the quality of service I am getting at all, as Internet speed is not great, and in the places where other providers are work, O2 doesn’t, however as it’s not possible to terminate the contract, I have to “enjoy” this kind of quality and moreover pay for that! I kindly ask you to investigate my January bill and adjust accordingly. Thanks a lot in advance.  Regards,Dana.  Edit by o2_Katja: Moved to our english community

719
9
Neuling
vor 2 Jahren
J
Neuling
JayanthNeuling
gefragt in English O₂ Community: Mobile
o2 my Internet-to-Go can not be booked in Mein o2

hello i had bought a o2 my internet to go contract and it worked just fine for a month but yesterday night at 11;59 my contract of one month flat expired and now i am not able to extend my contract because on o2 app it says “ due to technical reasons you data cannot be loaded” er.(502). and on the o2 website too i cant extend or book the next months pack it shows the same error there too. what might be the problem? Edit by o2_Juliane: Moved from o2 News to English Mobile.

393
o2_Andrea
vor 2 Jahren
K
Neuling
KkorolovaNeuling
gefragt in English O₂ Community: Mobile
Nat type on o2 homespot

Hello Community,I have a O2 Homespot and PS5 and would like to activate IPV4 so that I can have an open Nat type to play online.As far as I know, this could be solved by paying 50 euros to reserve the IP. Can you please activate this on my Homespot and provide me with the correct APN.Thank you in advance! :) Edit by o2_Andrea: verschoben von English o2 Community: Breoadnad / DSL zu Mobile

1102
o2_Andrea
vor 2 Jahren
R
Neuling
Ruslan80Neuling
gefragt in English O₂ Community: Mobile
o2 my Prepaid Max activated but not working afterwards.

Hello o2 Support team i have activated my sim card with data plan "o2 my Prepaid Max". i have received message from o2 for successfully activation my sim card, but internet don’t working.when i sign in on my o2  i recieve this messege"Bestellt, Bedingung für Aktivierung noch nicht erfüllt"so what i can do now ?Moved to Englisch Community / o2_Antje

852
o2_Andrea
vor 2 Jahren

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