Hello,   

I will be writing this e-mail in English due to convienience.  

First of all, I am trying for months (almost 6) to get a decent internet connection. I have had nearly 8 different technician appointments, none of which worked, I was forced to pay those days in which I had zero internet too. Following this, I was sold another device (homespot) that supposedly would overcome my problem which cost me about a week to later find out that the person who sold me hadn´t the slightest idea that where I live it is not functional.   

Later on I was sold another device (e-sim) for up to 250 Mbit/s. I called you during the last month to find out why I received on average 6 Mbit/s and the reply I got was that because of Covid-19, bandwith was used heavily therefore I wasn´t receiving enough speed. As if whole of this wasn´t enough, I checked and saw yesterday that where I live the limit happens to be 16 Mbit/s.   

Now after this I called to cancel the contract and to ask you for 1 simple thing: Internet on my phone with unlimited volume and speed just like the e-sim contract that I was sold (mistakenly!). The person on the phone told me that I CANNOT absolve my contract because the time limit is reached and also CANNOT upgrade because I just upgraded my phone internet contract some time ago, just fyi I upgraded BECAUSE your services has not been working throughout this whole thing.  

Today I was also told by a person on your hotline to send an e-mail to the kundenservice under kundenservice@o2online.de, which doesn´t exist!  

I also just learned that I had to send a writing in paper format to explain my situation. Can someone help me clarify what this paper format looks like?  

This has become too much, please help.  

Regards,

Emre Yücel

edit o2_Manga: verschoben von DSL: Vertrag &Tarif nach Englisch o2 Community:Broadband/DSL