Archive: English O₂ Community

Hallo,  I cancelled my old mobile contract last year but for the last 2 month I am receiving monthly Rechnung from o2 in the amount of 4 Euro each time. The bill seems to say this is for additional services but I am not having any services. Can I stop receiving the Rechnung please? Regards, Sean

Hi there, I have a very serious issue. I have an another account and I sent O2 a letter to cancel this last August 2016 and it should be close last year December 22, 2016. But It still there and keeps charging me. No idea what is going on. Please, Please help me. If you need any info about that, please let me know. Thank you and have a good day. Best regards, Marvin

Hi, Is it possible to get some customer support in English? I have an open DSL order with a problem and I need to speak to someone about it. I cannot find a "hotline" number to call as mentioned on the DSL order status page.

I have been sent a new sim as per a bonus given to me. However in the notification email that I received I saw that it has been wrongly sent to my old address even though during the telephonic conversation I specifically mentioned the right address to send to. What should I do now?

Hello,       I would like to cancel O2 contract as soon as possible before leaving from Germany on 26th May 2017. But I can only de-registrate from Bürgeramt of Regensburg only 1 week before 26th May 2017.      My questions are 1). Which documents can I use to cancel the contract instead of de-registration from Bürgeramt? 2.) If I cannot use another document instead of de-registration from Bürgeramt, is it possible to cancel the contract on the same day I send the de-registration from Bürgeramt? Because I have already faxed O2 cancelling form and a copy of my passport (the address is given where I am planning to live). Best, Podchanart

Dear o2 support team, I have cancelled my DSL contract as I was leaving Germany on 30 April. I received a confirmation that my contract is successfully cancelled effective as of 30 April (one email from o2 received on 7 April, and a second one on 10 April). As requested, I have shipped back to you the hardware (router and its accessories) and received a confirmation from DHL that you have successfully received the package. Now, I understand that in accordance to the contract conditions, with the cancelation I also agree to pay to you 3 monthly fees… which is perfectly fine with me! I got the invoice for May and you are going to withdraw the money automatically on 23 May as usual. However, my German bank account will be terminated on 1 June. In this respect, my question is: can I pay to you directly the two invoices for June and July, because as my account will be closed on 1 June if you attempt to withdraw money it will be unsuccessful. Could you

Hi,i have buyed the dsl upgrade unlimited because the internet is slow but there's still the problem...the download speed it's 2.00 and the upload 1.45 very slow for the dsl . The message is in deutsch but i don't understand i must wait 9 days? This is the message:Inklusives Datenvolumen O2 DSL All-in M ANALOG 300 GB DSL Upgrade Unlimited aktiv seit Datenverbrauch Rechnungs- zeitraum 23.09. - 22.10.2016 Verbrauchte Daten 356 GB Noch 9 Tage im Rechnungsmonat Voraussichtl. Datenverbrauch 526 GB Hinweis: Die Zeitverzögerung der angezeigten Daten beträgt gewöhnlich 2 bis 24 Stunden. Thanks very much if you reading this. One question:why i can't write in o2 english community?

Hello! I want to relocate to my O2 DSL connection from my old appartment to my new appartment. Please help me with some english contact. There is already a O2 DSL connection of the previous tenant can i just connect my device to it or what need to be done to process asap

I requested an Umzugs Termin over 2 weeks ago. Our moving date is next week and still o2 cannot give me an appointment due to problems with the system. When will this be resolved? Should I look for a different provider? I cannot wait indefinitely - what if it takes months to fix?

Hello, I had shifted to a new appartment and i also want to shift my DSL connection. Please let me know what steps need to be done and how much time it will take. Account number : DE15xxxxx09 Note: - My new appartment is in the same builing - The previous tenant has an O2 connection which will be disable by this month end can i directly plug my router to it instead of this DSL relocation? - Please arrange a call with english speaking person so that i can explain to him better also If possible convert my preferred language to english for my o2 account. Regards, Sandeep Jagarapu 0151xxxxxx45 ______________ Edit o2_Jessica: Deleted numbers. Data privacy.

The Info has fast blinking green light. The DSL has green light. WLAN has slow blinking green light. Power light is rest. Rest of the lights are turned off. What is the problem? Kundennummer DE16495654The Info has fast blinking green light. The DSL has green light. WLAN has slow blinking green light. Power light is rest. Rest of the lights are turned off. What is the problem? Thanks and Best Regards, Kundennummer DE16495654

Hi, Like many others I have had the worst experience with o2 (this comment only applies to o2 in Germany). Basically it is far too difficult to ask a question and get an answer. In my case I have cancelled my DSL contract. After I received a phonecall for the "2nd" confirmation of cancellation I then finally received a letter saying it would be cancelled on the 30th April 2017. All good so far. In May I then received a bill for the period of May. I dont understand. My contract has been cancelled and I owe nothing as I have paid up to the end date. Please correct this and remove this amount owing and close my account. Since I cannot contact you, you can contact me on +353xxxxx001 regards, Joseph Keighery Kunden-Nr. DE16131753 Edit o2_Nicolas: In order to protect your personal data we have edited your phone number.

I have asked for over two months now to stop being overcharged and misbilled for more than the one prepaid package. I have gotten a refund last month. Please call me on my prepaid handy or I will be change to Vodaphone for all my home DSL/internet/prepaid No matter how long i look at your online service pages or blogs, it does not fix the human error of pushing buttons on my account. Please use human beings for services computers cannot do and stop trying to cut customer service to boost business profits. Thank you. Sincerely, LaurenC

Hi I get the SMS "Ihr o2 DSL/Anschluss wurde jetzt freigeschltet" but I still cannot activate the O2 Box and login my account on O2 website. Kundenummer xxxxxxxxxx Benutzername xxxxxxxxxxxx xxx-xxxx xxx Beitrag aus Datenschutzgründen von Sonic28 geändert!

Hi o2 Team, I hope it is ok when I write in English - unfortunately my German is far from perfect. After trying to call Hotline for last couple of days I decided to ask question here. I am long time o2 customer (more then 10 years). I have currently 2 contracts (All-in-One-M Professional and All-in-One Professional L) and soon will need one more. One of my contracts will be entitled for extending (Vertragsverlängerung) at 11.05. The offers I see so far are very disappointing and I am thinking about canceling all my contracts and move somewhere else if I will not get a good offer now.  So basically I would ask you if the following would be possible: Extend my All-in-One Professional L on the same conditions as new customer - I am particularly interested in iPhone 7 Plus 128 GB with o2 Free M Professional. I would appreciate the answer today or early early tomorrow. Tomorrow is my last day for Künd

i have nokia 100 locked to o2 de  imei: 358955055011558 help me please  Edit by TBCMagic: Cut and moved from https://hilfe.o2online.de/thread/180084-simlock-entsperren 

Hi, sorry for writing in English. My O2 Home box 6431 is not getting connected from yesterday evening (08/05/17) as the Einrichtungassistent page is showing as Status der Erkennung des Zugangsnetzes is running for infinity. (überprüfung läuft). There is red light on info  and green light on internet,DSL & WLAN) Could you please help me to resolve this issues.

Hi, after hours of trying no one is picking up the phone at the DSL hotline service. I had an appointment to setup my internet last Friday and the technician didn't show up. What can I do now? Do I have the right to cancel my contract?

Hello, Could anyone help me to know how can i change my traffic option from smart L to smart 1G?

Dear Sir/Madam, I took my contract 8 months ago where the tariff should have costed 7,50 eur instead it is been charged 25 € every month.I have visited O2 shops , but they have been telling me it will take time! Question is how long more?

Hello. I'm Changwook Yoo. I sent a termination form of DSL to O2 by fax 3 weeks ago. However, I haven't received any reply from O2 about my termination of contract. In this case, what do I have to do? I tried live chat, but it doesn't work because nobody answered, even though I waited for more than 20min. Also, I tried to call o2, but I cannot speak German language, so I cannot understand the directions. Therefore, I wanna deal with this problem via this community or e-mail. Thanks.

Hello,i have one problem and i don't no can i resolve,i make a new contract with a new Handy and i receive an e-mail to pay 119€, i make a transfer from my Account to Telefonica with a ref: Like send to me..now i see another mail say i must pay 119€ with accept mail, If i pay again i lose119€, because if i won't pay all the Handy i don't make a contract. My problem os because i don't speak German.. Anyone can hellp me please.. Thanks  Best regards

hi, I can't speak german and I'm required to call within 10 days of my cancellation  notification. I'm closing my bank account soon and want to make sure my last bill is paid and my mobile account closed. Can you help please?

You people provide 0 customer support and harass the foreign nationals by keep on charging money. Do you have some ethics? When we go to your shops in cities they ask us to call customer support, when we call no one picks up!!!. None of your customer care executives can speak English, how pathetic this is! And you call yourself an International company. Your customer care number doesn't take calls, I have been trying since 2 months. I have the proof that my form (for freezing my account) with the required documents (my flight ticket, my job contract abroad) reached your office in August 2016 itself, and still my account is active and you are charging me money illegally. The only option left for me is to go to Polizie. I have been waiting for reply for 2 months, what nonsense is this? Sandeep Rudrawadayermath 176XXXXX005 Phone number removed

Hello, I am leaving germany and moving to another country, and I would like to cancel my O2 (O2 All-IN M). How should I do it? Can I do it online? Thank you for the help. best, Tiago