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You people provide 0 customer support and harass the foreign nationals by keep on charging money. Do you have some ethics?



When we go to your shops in cities they ask us to call customer support, when we call no one picks up!!!. None of your customer care executives can speak English, how pathetic this is! And you call yourself an International company.



Your customer care number doesn't take calls, I have been trying since 2 months.



I have the proof that my form (for freezing my account) with the required documents (my flight ticket, my job contract abroad) reached your office in August 2016 itself, and still my account is active and you are charging me money illegally.



The only option left for me is to go to Polizie.



I have been waiting for reply for 2 months, what nonsense is this?



Sandeep Rudrawadayermath



176XXXXX005



Phone number removed



by Fuchs







I have the proof that my form (for freezing my account) with the required documents (my flight ticket, my job contract abroad) reached your office in August 2016 itself, and still my account is active and you are charging me money illegally.



The only option left for me is to go to Polizie.







Police will send you away, because it's a matter of civil law. 😉



You made a contract for 24 months. So o2 doesn't charge illegally.  If you go abroad, you principally have no right to get your contract freezed. Nonetheless o2 ist accomodating and freezes or even ends contracts in special cases.



Where did you get the form from and to which adress did you send it?



Perhaps a moderator (who at the same time is an o2-employee) can give you the required informations. Please be patient, answers of moderators can take a long time.



Regards,



Fuchs



I shifted your request now to the English part of our community.



Here you find other English customers, as well as us Englishz speaking employees.



Do you still have a problem with your cancellation?



Did you use the right form for anj extraordinary dismissal because of moving abroad? Did you send a deregistration form, as well as a registration of your new hometown or a confirmation of your new employer?



And did you give your agreement that the company is allowed to charge 3 months basic fees as a replacement?



If yes I can check that for you.



If no you need to hand in the needed documents first.



Kind regards,



Jessica ☺️



Hi o2_Jessica I made my cancelation 6 weeks ago and apparently nothing happen since o2 still charging me. I left Germany 5 weeks ago.   I sent by fax the following documents :



Deregistration form.



Confirmation of new employer



Signed agreement to charge  months.



Flight tickets



Please can you check that for me .  Since I am paying for a service that I am not using.



Regards.



Hello @esperandolomejor‌,



I have checked everything for you. Everything is okay from your side.



Now the only thing I need is your verification, so that we can check everything again and work on that cancellation, so that it will be done soon!



I have unlocked you for the private messages to our account @o2_Support‌.



So, please send us a private message to this account with your full name and the personal password of your o2 Account (4 numbers). Alternatively, if you don't know those numbers anymore, please send us name, address that you had in Germany and your date of birth.



I'll answer you in those message then. Please keep in mind that my answer can also take some days.



Kind regards,



Jessica ☺️



Thanks for replying.



I sent the message with the data you request.



Waiting for your reply.



Kind regards.



Hi Jessica.



Is already 17 days since I submit all the info you request and I have receive no answer.



Please I really need to cancel my contract, is already almost 9 weeks since I submit everything and left Germany. 



I really need to cancel my german bank account really soon. 



So please, help me with this big problem.



Regards.



Hello there,



sorry for my late response, today I work in the English community again!



I'll check your message right now and answer you in that message!



Kind regards,



Jessica ☺️



Hey Jessica , I have change option on my O2 contrat to have more capacity. I was supposed to received a new box. I have tried many time to call the hotline , once I succeed and the guy told me that the box was sent to the shop 02 nearby me but the shop did not received the box and know I tried many times to contact the hotline but I could not . 



Since 4 days I tried. Can you help me ? 



Hello pierre,



with box you probably mean a DSL internet box?



I am not a DSL suppoter of customer service, I'm sorry!



Best would be to contact the DSL hotline.



Kind regards,



Jessica



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